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[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.21)
Index: Current console specific open bug reports Crashing issues DLC issues (packs have gone missing/showing as unowned) Error Code: 0 Current Console Specific Open Bug Reports Please update your game to the latest version, and then power down your console completely before restarting and launching the game. If this does not resolve your issue, please read below for direction on opening a bug report with more information if there is no current dedicated thread for your issue. Xbox Update and Power Instructions PlayStation Update and Power Instructions Here are the current issues and open bug threads for Xbox and PlayStation. Please read through the following and post your issue in the corresponding thread- if your issue does not have a dedicated thread listed here, please open a new bug report following these steps so we can further track the issue. General Tech Issues: [NEEDS INFO] - Console crashing issues [NEEDS INFO] - Paint Mode in CAS crashing game [NEEDS INFO] - Endless load times [NEEDS INFO] - HUD disappearing [NEEDS INFO] - Error Code when saving [NEEDS INFO] - Controls not responding [UNDER INVESTIGATION] - Cursor is missing [AWAITING ADDITIONAL REPORTS] - Menus scrolling too quickly [AWAITING ADDITIONAL REPORTS] - Lag when adjusting camera Live Mode: [NEEDS INFO] - Interaction menu lagging when selecting objects [NEEDS INFO] - Sims won't perform queued commands [UNDER INVESTIGATION] - Smudged tattoos, blurred make-up in Live Mode [AWAITING ADDITIONAL REPORTS] - Lagging when cooking [AWAITING ADDITIONAL REPORTS] - Blurry household items [AWAITING ADDITIONAL REPORTS] - Events unable to gain rewards [AWAITING ADDITIONAL REPORTS] - Game breaks if a prompt comes up while moving an object in live mode Build Mode: [NEEDS INFO] - Unable to rotate roofs [UNDER INVESTIGATION] - Unable to scroll in Build Mode [UNDER INVESTIGATION] - Can't rotate lot [AWAITING ADDITIONAL REPORTS] - Freezing after placing roof Cats & Dogs: [UNDER INVESTIGATION] - Can't enter dog breed name Eco Lifestyle: [UNDER INVESTIGATION] - Evergreen Harbor flickering pyramids Growing Together: [UNDER INVESTIGATION] - Can't scroll on expanded list of milestones [AWAITING ADDITIONAL REPORTS] - Screen freezes when choosing a time for stay over Businesses & Hobbies: [UNDER INVESTIGATION] - Custom tattoo limit error Adventure Awaits: [UNDER INVESTIGATION] - Customize Role Outfit causes game to freeze after exiting CAS [REVIEWED] - Schedule Planner UI blankEA_Solaire4 hours agoCommunity Manager19KViews1like3CommentsDLC Disappeared
I've got an Xbox one - I went to go play my game the other day, when opening my save it said that content was missing, and that I was missing packs that were used in the save. I went to the manage game and add ons section all my packs were still listed. So I restarted the game and the console both multiple times to see if that would help - but still registered as missing content. I noticed that I was also getting store notifications for packs that I have purchased and owned already. After checking on here, I went back to the manage add ons section, selected all and uninstalled the packs. This caused all the packs that the game thought was missing to completely disappear from my list of add-ons. I reinstalled the few remaining packs (it seems the ones that I have purchased this year remain) in the hope that might job the programs memory. So now that majority of my game has completely disappeared - so 42 of my packs/kits, and only 9 remain. How do I get the rest of my packs back - especially considering they have fully disappeared from my add-on section.22Views0likes3CommentsAll Forever Friends event rewards disspeared
Sorry for creating this thread wasn't sure what part to put it in, I uninstalled and reinstalled dining out and seasons as I am having issues with both to try to see if it would help my problem out sadly it has not, but on doing so when I logged back in and went to my household it told me 4 items has been removed as they are not loaded on my console, at first I was unsure what the items was till I noticed the bear and magnets has been removed from the house, I have checked the build mode they are no longer there to buy also the PJ are not in the CAS which is so sad as I never got to try it on my children. So it seems I have lost all the items from the event. I play on Xbox next genxAutumnAngelx22 hours agoSeasoned Hotshot16Views0likes0CommentsUpdate 2.20 did not restore gallery access on PS5
The latest update did not restore my gallery. Still no gallery at all Connected to internet? Yes Tried Link to EA in game options? Yes, over a dozen times Account linked on EA.com? Yes Account in good standing? Yes Tried full power down, wait, then reboot? Yes, many times over No gallery access since June 2025 update. Lengthy forum thread closed by EA as *solved* despite the fact that many Playstation players *never* got gallery access restored. Four months and counting Mods? Not possible on PS5IceBlueCarriage2 days agoRising Rookie60Views2likes5CommentsSettings and UI issues since June
I have sims on the ps5 and for a few months now around June time everytime I open the game the user agreement needs agreeing to and also the screen size needs setting, I've played with the settings on my console and that doesn't help but also it keeps showing me tips or features it thinks are new despite having them for years (e.g it pops up with the tiny living house and haunted house in manage worlds despite already having placed and replaced them , i have also turned all tutorials and help off in the settings ) its as if the game forgets ive had these things for years and the fact ive turned off all help and tutorials 🙃. It also loads up the gallery and asks me to sign in everytime I load up the game. Anyone else having similar issues ? 😕Miniminx262 days agoRising Newcomer17Views0likes1CommentMissing DLC
I know Sims console is the most glitches game in the world, but I come to peace with that what I am not in peace with is having to buy expensive packs then having to buy them again so I have an old Xbox that runs every game slowly, of course one of them being Sims and occasionally it will crash or whatever but today was different. I noticed a few of my games weren’t loading so I decided to reset my Xbox and re-download my games again. I read out the sins and I noticed a lot of packs or missing. I uninstalled it and reinstall it again to make sure in a lot we’re still missing I checked, and it shows that I have to re-buy them again. I already spent hundreds of dollars on the game and you’re telling me I have to spend more absolutely not. I hope this reaches someone that can help me but for now I will not be supporting EA or anything that they do. They already took so much money from me.39Views0likes1CommentLibrary saves deleted
A few weeks ago I tried to save something to the gallery and an error came up that said "library storage full" so I deleted one of my gallery saves so there would be space. When I tried to save it now I had space, it came up with another error saying "a gallery error came up", this normally happens so I just didn't save it thinking nothing of it. A few days passed without playing the sims/going on the gallery and yesterday I went on and tried to look at my gallery. Everything is gone apart from the system gallery such as townies and houses. Is there a fix for this where I get my gallery back? Or is everything just gone sadly. I had lots of unfinished sims and houses from the gallery and would be a shame if it was all gone.hedges100493 days agoNewcomer6Views0likes0CommentsGallery issues/ ea link then restarts then doesn’t work?
Anyone not able to use gallery on playsation? For some reason needed to link my ea account been playing fine now this happens.. restarts when I link it then doesn’t update I’ve linked it. Highly annoying..TVG275 days agoSeasoned Newcomer12Views3likes1Comment[XBX] Weird things happing with current save
First, when loading my current save, I'm getting a message saying that I'm missing content. When I selected the view pack option, it showed City Living, which is currently installed. Then, when trying to load my current household, the game kicks me back out to manage worlds. It's shows text that it shouldn't be showing. No error code is displayed. When I am able to load my household, my small business as well as all the other small businesses are gone.KingJA_19926 days agoSeasoned Veteran54Views1like2CommentsPurchasable Packs Gone
Is anyone else showing all the packs you can buy are showing they are not available for purchase? I went into the Sims store on my PS4 through the game itself and everything is gone all but packs I have purchased. The packs saying "Buy now" which are either on the main screen on the right hand side, or at the top in the store are saying "This pack is unavailable for purchase" I've included a couple pictures to show what I'm talking about.47Views1like1CommentScheduler pop up stuck and Flower Arranging mishap
When I try to make a schedule on the custom venue lot type, if I assign outfits to the Sims, the scheduler screen gets stuck and wont close. It hasn't gotten stuck as long as I don't assign outfits, but I'd really like to be able to. Also, in Gibbi point, when flowering arranging, when you sell the item made on plopsy or just sell outright, the flowers remain floating in the air and I tried to delete them in build mode but it doesn't recognize anything there. However, when trying to work again at the same station sometimes the sim will recognize its there and not work at that table and sometimes it wont recognize it and start working. I'd like to get delete them but don't know how. I'm on Xbox one.Guess007897 days agoRising Traveler18Views0likes1CommentGame not saving
Why every time I play on any save even brand new ones does it not allow me to save my game it's not mods or anything I play on console so mods are not able to be used this has been an issue for awhile now the game is just unplayable at this point which sucks because I love this game and I have spent so much money on this game and the fact that it's like this is bull crap I hope the new owners of this franchise does it better than you have done because if I had to do a survey I would honestly give it one star66babygirl668 days agoSeasoned Newcomer89Views4likes2CommentsRomance bug
The romance bug is back again where all of my sims flirt with everyone and its even worse than the last time. It came back after one of the most recent updates. The last time we dealt with this bug I was able to go back and give all my married sims the loyal trait and that helped out until the bug was fixed. Now since the bug is back, that trait no longer help. My married sims are being disloyal to one another and jeopardizing their relationships. The sims who have a particular set preference are still flirting with sims who are set to not be their type. Its just awful and annoying. Also the romance bar goes down entirely too fast. Which was something me and a few simmers been reached out to you about a long time ago after Lovestruck ep. But that still had not gotten fixed. Please, please fix this so I can somewhat start back enjoying my couples again. Also I don't know what's going on with the graphics but the graphics are getting worse now.44Views2likes1Comment
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