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[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content. Please click on your specific console platform under each header for more information. For DLC Troubleshooting Click here. EA Site Console Issue Help Make sure your game and system are updated with the most recent updates Sims 4 Console Troubleshooting Guide Important! Cats and Dogs and Journey to Batuu must be re-downloaded from your Library > Purchased on your console or use the options button from the home screen while highlighting Sims 4 to manage game content to redownload. Below is posted the Frequent Issues and questions that arise often. If the above links did not help, see the FAQs below. If none of the links above or below help, please contact your console support XB / PS 1. I have the new PS5/Xbox Series and none of my Sims Content is appearing! 2. On PS I have a disc, but now I can't use my DLC that I purchased from the PSN store, it says I don't own the base game. (PS only Issue) 3. I purchased a bundle disc a while ago, and then just recently purchased another DLC bundle disc. When I put in the new bundle disc, my original content says it's not purchased! 4. I purchased DLC from the store and it shows in my purchases but I can't access the DLC in game! Playstation / XBox 5. I purchased DLC but now it isn't showing in my purchases and I can't download it! 6. I purchased DLC but it is for PC not console! Can I transfer my DLC to another Platform? I accidentally purchased two of the same pack! 7. My DLC Keeps Uninstalling! My Sims are Naked and Bald! I can't access my DLC while I am offline! 8. I purchased the Digital Deluxe Upgrade but nothing is downloading! 9. I can't find Cats and Dogs in the Store not bundled! Can I purchase just Cats and Dogs DLC? Other FAQ Guides Cheats Issues Console Gallery Autonomy and Simulation Lag Console Mods and CC General FAQ and Help Threads[PS4/XB1] Updating Graphics Settings Message
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.2300 What expansions, game packs, and stuff packs do you have installed? Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves? It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs? In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says "We are updating your graphics settings so that you can continue to enjoy playing The Sims 4". What do you expect to see? If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly. I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed. I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly. I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households. Edit by PoptartJuniper: Added tags, adjusted title.Sims 4 crashing issues on ps4
Game crashing. It's crashed 3 times in a hour Ps4 and game all up to date and yeah the error is saying I need to update game. I am having to save every 5 minutes due to risking losing everything I have done (it crashed once last night and i lost 3 in-game days. So I went bed but now can't do * as it is crashing as I said above) Please help me as I paid over £100 on this game and i really wish I hadn't now!!!!!
Controls for The Sims 4 on consoles (Outdated as of February 2023)
Edited (June 2020) - With the latest patch, we have added a new Controls Overlay Reminder that shows up throughout CAS, Gallery, Live Mode and Build Mode which should make it easier for new Simmers to jump in and not need to remember all the controls. If you don’t want to be reminded and you know all the controls by heart, you can turn off the Controls Overlay Reminder in the Game Options > Other menu Hi Simmers, We have seen quite a few questions and discussions surrounding the controls so I thought this is the perfect opportunity to put our heads together and share some tips & tricks regarding controls. I'll start with the basics and a few not so basic, if you have tips of your own to share drop a post below. I will keep updating this post with all the new tips that come in 🙂 BASIC CONTROLS FOR XBOX BASIC CONTROLS FOR PLAYSTATION ADVANCED TRICKS Live Mode: Open cheats bar: Xbox: Press both the left and right triggers and bumpers (LT + RT + LB + RB) PlayStation: Press L1 + L2 + R1 + R2 all at the same time Heads up: You will need to introduce testingcheats on to use cheats. If you use testingcheats, achievements will be disabled for the current save game. Show cheat options when clicking on Sims/objects (equivalent to Shift + click on PC): Xbox: press B + A. Make sure to press B first, and then A while holding B. PlayStation: press O + X. Make sure to press O first, and then X while holding O. Lock panels like the needs panel: press the right stick to pin an open panel. Clear notifications window: select the notification window, then press Right Trigger (Xbox)/R2 (PS4) to clear all the messages out. (Thanks to @PoptartJuniper here) Sell items in Sims inventory: (Thanks to @PoptartJuniper) Individual items in stacks: open the stack using the Right Trigger (Xbox)/R2 (PS4) while having the stack selected in the inventory, then press Y (Xbox)/Triangle (PS4) in an individual item to sell it. Stacks: while having the stack selected in the inventory, press Y (Xbox)/Triangle (PS4). Check goals for social events: (Thanks to @SimGuruKuxiku) Xbox: Press the X button to toggle goals on/off PlayStation: Press the [SQUARE] button to toggle goals on/off When goals are toggled on, you should also see them popping up at the top of your screen once the event started. Also, the description of each event type will get a line added to the top informing you about the challenge reward that you could get when closing off the event and its goals successfully. Buy/Build Mode: Toggle between grid / half grid / free object placing: This will allow you to place objects outside the grid. Xbox: Press the left trigger (LT) PlayStation: Press L2 Rotate objects: while having an object selected: Xbox: press LB or RB. PlayStation: press L1 or R1. Rotate objects to any angle: while having an object selected: Xbox: press LB/RB at the same time, then right stick to rotate. PlayStation: press L1/R1 at the same time, then right stick to rotate. Rotate floor tile: triangle (PS4) or Y (Xbox) while using the single floor tile tool. Toggle between full floor tile/quarter of a floor tile: square (PS4) or X (Xbox) while using the single floor tile tool. Toggle full room and 1 wall when painting: R1 or L1 (PS4) - either one of the Bumpers (Xbox) when using painting tool. Also applies when placing floor tiles or windows. Move one side of the eaves on the roof: Xbox: select the eaves with A and while it is selected, hold X and drag. A and X need to be pressed at the same time. PlayStation: select the eaves with X and while it is selected, hold square and drag. X and square need to be pressed at the same time. (Thanks to @electricfizz here) Change object size: while having an object selected: Xbox: press both triggers + left (smaller)/right (bigger) PlayStation: press L2 and R2 + left (smaller)/right (bigger) Change object elevation: introduce the cheat 'bb.moveobjects on' to activate moveobjects. Once active, while having an object selected: Xbox: press both triggers + up/down PlayStation: press L2 and R2 + up/down CAS: Clear filters: Xbox: Press X to open the filter and then Y to clear the filters with a category selected. PlayStation: Press square to open the filter and then triangle to clear the filters with a category selected. (Thanks to @PoptartJuniper here) Are you missing something in the list? Let us know! 🙂
[FAQ] Sims 4 Console Autonomy and Simulation Lag
First, please make sure you aren't being affected by these current issues, and post in those bug threads if so: [ALL] Experiencing Bad FPS loss/Lag in Build Mode please use Severe FPS loss (Lagging) when entering/exiting Build Mode [ALL] Very Low FPS in Live mode, not related to being in Build/Buy, please use Low FPS in Live Mode (Not Build/Buy Related) [ALL] Experiencing Bad FPS loss/Lag when taking pictures please use Huge FPS loss when taking pictures Otherwise: My sims won't respond to commands! They take too long to do anything! My sims just stand around for hours! Sound familiar? This is the place for you! If you are on PS4/5 You can share your affected saves. Twitter Save Sharing / AHQ Save Sharing. You can send your saves to either SimGuru. See also the current thread on The Sims Forums Regarding this issue: Sims 411 Please also check the bug forum for reports of issues that may be causing lag to be extreme. Bug Forum Autonomy and Simulation Lag/Troubles Power down your console completely, XB1 / PS4. Unplug the console for 2-3 minutes. During this time you can check your console to make sure it's clean of dust and has adequate ventilation. Relaunch the game to see if your issue persists. These issues are most common on: Original XBox One and PlayStation 4 Consoles Owning a lot of packs Very old saves Saves with lots of played households Lots of items in builds, including the use of lots of different packs in builds Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.) The use of large lots (50x50, 64x64) Reset Your Sim Autonomy and Simulation Lag is not exclusive to console. There is a lot of information in that thread about the following frequently seen issues: Sims standing around doing nothing Sims not doing anything on their own (with free will set to max) Sims take forever to do a given command Time jumping backwards after fast forwarding to Ultra Speed. The Sims will usually freeze while fast forwarded. Sims come home late from school or work FPS Drops Things you can do in game: I did every single thing on that list and nothing worked! Uninstall and Reinstall the game and all it's expansion packs. XB1 PS4 Creating a New Save and Reinstalling the game did not help either! Check for Bug Reports for your issue or Create a New Bug Report. Other FAQ Guides DLC Issues Cheats Issues Console Gallery Console Mods and CC General FAQ and Help Threads
