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Console Controller Feedback
Greetings, Console Simmers! The Sims 4 team is investigating improvements to our console experience as well as the overall experience of playing The Sims 4 with a controller and we want to hear from you! Whether your experience is on PlayStation or Xbox and you are using a controller to play the game. Tell us your biggest pain points and most desired quality of life improvements. How do the controls feel? Where do you struggle most when trying to play with a controller? What experiences or features are difficult to use? Which buttons do you wish behaved differently and why? We appreciate all of your support and feedback. Thanks, The Sims TeamSolvedEA_Solaire3 years agoCommunity Manager18KViews15likes733Comments[FIXED] [XB] Crashing during travel, save the game, in build mode
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:Lassets.live-gp06.67 What expansions, game packs, and stuff packs do you have installed? All of them other than the university pack Steps: How can we find the bug ourselves? By saving the game or by trying to travel to another location or taking a pet to the vets What happens when the bug occurs? Returns to the home menu of the xbox console What do you expect to see? For the game to load to the location of choice Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure As the video shows the bug occurring I have raised this issue previously and it only resolved the issue for a short duration (CM: Edited to update thread title to match specific crash scenarios within thread) Edit by PoptartJuniper: Updated console tag/titleSolved24KViews12likes665CommentsThe Sims 4 on Console - Feedback Thread
Sul sul, This thread is intended to gather any feedback you have for The Sims 4 that specifically relates to console versions of the game. Any feedback you wish to provide on performance, controls or the UI is welcome here. Please do keep your feedback constructive, as we can do so much more with "I don't like X because Y" than "X is a stupid thing that is stupid" ALL CAPS and nonconstructive posts will be removed. Thank you!SolvedEA_Cade3 years agoCommunity Manager15KViews12likes495Comments[FIXED][PS4] Sims 4 Random Crashing Patch 1.33
Please Patch your game to 1.34 to correct the crashing issue. Please ONLY post about the crashing in this thread. For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update) SimGuruNick Tweet regarding this issue. These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console. If the crash is specific, and you can reproduce it, please post a bug report in the bug forums. Please also be sure to read this post [Read First][Current Issues] Game Issues or Crashes Patch 1.33 (Nov 10 Update) This is a new crash for PS4 users as of this patch 1.33. The following is general troubleshooting, and most likely will not help with this specific issue. 1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. 3. Make sure your Console system software is up to date. 4. Uninstall and Reinstall the Game.SolvedPoptartJuniper5 years agoHero (Retired)53KViews24likes481Comments[FIXED] Save Error 22
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.21.40.2300 What expansions, game packs, and stuff packs do you have installed? All of them Steps: How can we find the bug ourselves? Go into a save and try to save the game? What happens when the bug occurs? I would open a save file, play for a little bit then try to save over the last time I saved and it would tell me something along the lines of save error, and then if I just exit to main menu it deletes my save completely. I've lost two saves that I've been playing with for a long time. What do you expect to see? I expect to save my games without them being deleted. Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure I would take a photo of it but I'm not risking losing another save.Solved23KViews9likes448Comments[Fixed 1.31][PS4] Crashing during travel, save the game, in build mode
My game has been crashing at each loading screen especially each time sims travel since July...this problem was NOT fixed in the new update although I’ve seen tons of people reporting it. Now, my game is crashing 15-20 minutes into gameplay for no reason after downloading today’s update, during normal gameplay. Please fix this. My patience is wearing thin because I could barely tolerate the travel crashing and now the game just crashes while playing has made it completely unplayable at this point. I’ve already power cycled my console and rebuilt the Database. I have no idea what else to do. Please help! Edit by PoptartJuniper: Added console tags and adjusted title.Solved14KViews4likes376Comments[FAQ] Sims 4 Console Download and DLC Issues
This thread will cover the most frequent issues concerning DLC downloads and content. Please click on your specific console platform under each header for more information. For DLC Troubleshooting Click here. EA Site Console Issue Help Make sure your game and system are updated with the most recent updates Sims 4 Console Troubleshooting Guide Important! Cats and Dogs and Journey to Batuu must be re-downloaded from your Library > Purchased on your console or use the options button from the home screen while highlighting Sims 4 to manage game content to redownload. Below is posted the Frequent Issues and questions that arise often. If the above links did not help, see the FAQs below. If none of the links above or below help, please contact your console support XB / PS 1. I have the new PS5/Xbox Series and none of my Sims Content is appearing! 2. On PS I have a disc, but now I can't use my DLC that I purchased from the PSN store, it says I don't own the base game. (PS only Issue) 3. I purchased a bundle disc a while ago, and then just recently purchased another DLC bundle disc. When I put in the new bundle disc, my original content says it's not purchased! 4. I purchased DLC from the store and it shows in my purchases but I can't access the DLC in game! Playstation / XBox 5. I purchased DLC but now it isn't showing in my purchases and I can't download it! 6. I purchased DLC but it is for PC not console! Can I transfer my DLC to another Platform? I accidentally purchased two of the same pack! 7. My DLC Keeps Uninstalling! My Sims are Naked and Bald! I can't access my DLC while I am offline! 8. I purchased the Digital Deluxe Upgrade but nothing is downloading! 9. I can't find Cats and Dogs in the Store not bundled! Can I purchase just Cats and Dogs DLC? Other FAQ Guides Cheats Issues Console Gallery Autonomy and Simulation Lag Console Mods and CC General FAQ and Help ThreadsPoptartJuniper6 years agoHero (Retired)50KViews22likes333Comments[Fixed][PS4] Sims 4 Freezing/Random Crashing Endless Loading Patch 1.33 - 1.37
Please update your game to Version 1.38 This issue is fixed with Patch 1.38. For any other issue, please read this thread [Read First][Current Issues] Game Issues or Crashes Patch 1.38 (Feb 25 Update) Patch 1.33 (Nov 10th) included a bug with Seasons, where Father Winter (Not Clement Frost) would duplicate infinitely, fill your save and cause freezing/lagging/endless loading. The issue was patched with 1.35. and fixed in 1.38. Important! UPDATE: This has been patched in 1.38! Update your game and load your households to apply the fix. [Reference] New saves are not affected by the Father Winter duplication issue as of Patch 1.35 [Reference] Please also see this thread for more information Game Freezing because of Father Winter (Aftermath Patch 1.35) If you cannot get a household to load at all in your save, there may be no way to recover it even with the fix. It requires a household to be loaded to begin the culling process. A tutorial/help page for saving your sims to your library is here Save & Share a Household. The gallery portion isn't relevant for simply moving sims to another save. PS4 Update and Power Instructions These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console. If the crash is specific, you can reproduce it, or it comes with a specific error code like 102, 122, 134, etc (CE-34878-0 is not a specific error code) please post a bug report in the bug forums. The following is general troubleshooting for the PS4. 1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. 3. Make sure your Console system software is up to date. 4. Uninstall and Reinstall the Game.SolvedPoptartJuniper5 years agoHero (Retired)14KViews6likes279Comments[FAQ] Sims 4 Console Mods and CC
Can we have Mods or CC on console? The short answer is "No." Mods and CC are not allowed on Console. From "No CC or Mods on Console," an extremely long info Post that is now locked: Hi folks, Since this thread was created, the Gallery has come to PS4 and XB1. SimGuruLegacy noted that "Creations using CC will not be available on PlayStation 4 and Xbox One Gallery" at this time. I'm not aware of any current plans in the work that'd suggest this will change in the near future. If you'd like to read more on The Gallery and consoles , check out January's Console Patch Note thread: January 16, 2020 Patch Notes - EA_Lanna FAQ Console Guides DLC Issues General FAQ and Help Threads Console Troubleshooting GuidePoptartJuniper5 years agoHero (Retired)53KViews3likes111Comments[PS4/XB1] Updating Graphics Settings Message
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.50.7.2300 What expansions, game packs, and stuff packs do you have installed? Courtyard oasis, island living, luxury party, laundry day, snowy escape, vintage glamour, nifty knitting, jungle adventure, realm of magic, bowling night, cats and dogs, my first pet, outdoor retreat, country kitchen, throwback fit, toddler, dream home decorator, fitness, romantic garden, dine out, movie hangout, discover university, gnome on the go, perfect patio, spa day, kids room, industrial loft, parenthood, backyard, Strangerville, Moschino, animal hats, tiny living, city living, get famous, life of the party, get to work, up all night, cottage living, get together, seasons, cool kitchen, grims guitar, Incheon arrivals, fashion street, blooming rooms, paranormal, eco living (not installed) Steps: How can we find the bug ourselves? It occurs randomly during gameplay on my console after a few hours. What happens when the bug occurs? In the middle of gameplay the game stops suddenly and I get a blue loading screen with spinning plumbob and a message that says "We are updating your graphics settings so that you can continue to enjoy playing The Sims 4". What do you expect to see? If there is something I need to change on my console settings myself, I expect it to tell me what to do to avoid this happening. I haven't changed any settings myself and can't find any mention of this message anywhere affecting others. I've done a console reset twice and reinstalled all my content twice. I've power cycled numerous times. Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. It started a few months ago around the time I started to get a lot of crashing on save and exit and sometimes on travel or CAS then eventually on loading too. I already mentioned this on the feed about crashing on save and exit but it was suggested the 2 things weren't linked. It started after installing cottage living if memory serves me correctly. I'm extremely unhappy with the stability of the Sims 4 especially after purchasing a next gen Xbox specifically for this game after my Xbox one couldn't cope with all the content I had, it works fine for it's new owner with several games installed. I've had months of crashing on my brand new console and the feed on that subject has had no serious engagement from the Sims team, I've even reached out directly. I'm trying to get to the bottom of it myself but a lot of the research I'm doing mentions that graphics issues can cause crashing. So I want a definitive answer from devs or someone on the subject. I've spent so much money but every day I have issues, it takes 3 attempts to load my game now and I often have to restart my console in the middle of loading as it freezes. I play around 4/5 hours every single day. The 2 things did start around the same time so instead of putting up with the message I'm trying to get it resolved. If there is something that I need to change on my console to avoid this then I need to know, I've had enough of it now. If it's not linked to crashing then ok, that needs investigation for all of us separately as we have already reported. But everything I'm reading says graphics issues are a big factor in crashing. I had no problems with my brand new console before Cottage Living. I'd uninstall it if I hadn't used it in so many households. Edit by PoptartJuniper: Added tags, adjusted title.10KViews17likes109CommentsSims 4 crashing issues on ps4
Game crashing. It's crashed 3 times in a hour Ps4 and game all up to date and yeah the error is saying I need to update game. I am having to save every 5 minutes due to risking losing everything I have done (it crashed once last night and i lost 3 in-game days. So I went bed but now can't do * as it is crashing as I said above) Please help me as I paid over £100 on this game and i really wish I hadn't now!!!!!Anonymous8 years ago29KViews9likes108Comments[PS4] Crashing During Travel, Save the Game, Exiting CAS/Build Mode Patch 1.37
A now patched bug was introduced with Seasons in November 2020, please make sure you aren't affected by this older issue first [Fixed][PS4] Sims 4 Freezing/Random Crashing Endless Loading. For All other issues please see this thread [Read First][Current Issues] Game Issues or Crashes These crashes are not reproducible crashes, they happen without warning and at different times during gameplay. The issue is a memory issue that was patched for PS but after adding a few more packs and patches it seems to be occurring again. Please share your saves as requested here: Save Request Post This issue is most common with: Original PlayStation Consoles Owning a lot of packs Very old Saves Saves with lots of played households Lots of items in builds, including the use of lots of different packs in builds Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.) The use of large lots (50x50, 64x64) Deleting everything from sim and household inventories for all played sims may help with the crashing. Saving your played sims and households/houses to the library and placing them down in a new save may help with the crashing. A help thread with more ideas that may help to reduce crashing is here Autonomy and Simulation Lag These crashes can happen randomly, and are not reproducible. Please always submit a video, a note and a crash report when the game crashes using the PS4 Report Tool on your console. If the crash is specific, you can reproduce it, or it comes with a specific error code like 102, 122, 134, etc (CE-34878-0 is not a specific error code) please post a bug report in the bug forums. The following is general troubleshooting for the PS4. 1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. 3. Make sure your Console system software is up to date. 4. Uninstall and Reinstall the Game.SolvedPoptartJuniper5 years agoHero (Retired)7KViews1like97CommentsCan’t use gallery - content was created with newer game version error
Been trying to build some houses for my Newcrest world I just don’t like building. Every time I find something nice to download into my game it says I don’t have the lastest sims version when I do ;(. I’ve checked for updates pressed on restore licenses reopening and closing my game and restarting my PlayStation with still none of it working, please help!SolvedAmylouise82515 days agoSeasoned Newcomer1.2KViews3likes91CommentsSims 4 keeps crashing during game play (Xbox One)
I have tried uninstalling and reinstalling the game twice but it still crashes. I have also tried checking if there is was an update - nothing. I have tried power cycling my Xbox and that doesn't work either. I have tried reading other threads that had to do with this issue and I've noticed many people are going through a similar situation as I am and it's been going on for a very long time over the consoles and I'm wondering why EA is not doing anything to fix this issue. I have always been an avid Sims player from PC to Xbox and I really want to be able to play this game without it crashing every 3 minutes (and I am not exaggerating). When it first came out, it was sort of fine - it would only crash every so often but now it's getting to the point where I am barely able to play. Someone please tell me that EA is working on fixing this issue and that maybe there will be an update for the game? Has anybody been able to resolve this issue on their own? I've been trying a "auto saving" technique that I've seen from YouTube videos where you just keep exiting out to manage world without saving and letting it autosave but there has to be a better way than that! Help!SolvedAnonymous8 years ago24KViews9likes88Comments[FIXED] Sims 4 Crashing on Launch (Xbox Series S)
Product: The Sims 4 Platform:Xbox Series S Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.76.4.2300 What expansions, game packs, and stuff packs do you have installed? Blooming Rooms, Get to Work, Growing Together, Island Living, Moonlight Chic, My Wedding Stories, Parenthood, Seasons Steps: How can we find the bug ourselves? When you go to launch the game, it crashes on the loading screen (after you select your xbox user profile) What happens when the bug occurs? The game crashes and returns to the main xbox home screen What do you expect to see? Game should launch Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used. Did this issue appear after a specific patch or change you made to your system? No Have tried to uninstalling and reinstalling the game / packs but made no difference Update: Have found the game will launch if I go offline, but it still sadly won't work if onlineSolved2.8KViews0likes74CommentsControls for The Sims 4 on consoles (Outdated as of February 2023)
Edited (June 2020) - With the latest patch, we have added a new Controls Overlay Reminder that shows up throughout CAS, Gallery, Live Mode and Build Mode which should make it easier for new Simmers to jump in and not need to remember all the controls. If you don’t want to be reminded and you know all the controls by heart, you can turn off the Controls Overlay Reminder in the Game Options > Other menu Hi Simmers, We have seen quite a few questions and discussions surrounding the controls so I thought this is the perfect opportunity to put our heads together and share some tips & tricks regarding controls. I'll start with the basics and a few not so basic, if you have tips of your own to share drop a post below. I will keep updating this post with all the new tips that come in 🙂 BASIC CONTROLS FOR XBOX BASIC CONTROLS FOR PLAYSTATION ADVANCED TRICKS Live Mode: Open cheats bar: Xbox: Press both the left and right triggers and bumpers (LT + RT + LB + RB) PlayStation: Press L1 + L2 + R1 + R2 all at the same time Heads up: You will need to introduce testingcheats on to use cheats. If you use testingcheats, achievements will be disabled for the current save game. Show cheat options when clicking on Sims/objects (equivalent to Shift + click on PC): Xbox: press B + A. Make sure to press B first, and then A while holding B. PlayStation: press O + X. Make sure to press O first, and then X while holding O. Lock panels like the needs panel: press the right stick to pin an open panel. Clear notifications window: select the notification window, then press Right Trigger (Xbox)/R2 (PS4) to clear all the messages out. (Thanks to @PoptartJuniper here) Sell items in Sims inventory: (Thanks to @PoptartJuniper) Individual items in stacks: open the stack using the Right Trigger (Xbox)/R2 (PS4) while having the stack selected in the inventory, then press Y (Xbox)/Triangle (PS4) in an individual item to sell it. Stacks: while having the stack selected in the inventory, press Y (Xbox)/Triangle (PS4). Check goals for social events: (Thanks to @SimGuruKuxiku) Xbox: Press the X button to toggle goals on/off PlayStation: Press the [SQUARE] button to toggle goals on/off When goals are toggled on, you should also see them popping up at the top of your screen once the event started. Also, the description of each event type will get a line added to the top informing you about the challenge reward that you could get when closing off the event and its goals successfully. Buy/Build Mode: Toggle between grid / half grid / free object placing: This will allow you to place objects outside the grid. Xbox: Press the left trigger (LT) PlayStation: Press L2 Rotate objects: while having an object selected: Xbox: press LB or RB. PlayStation: press L1 or R1. Rotate objects to any angle: while having an object selected: Xbox: press LB/RB at the same time, then right stick to rotate. PlayStation: press L1/R1 at the same time, then right stick to rotate. Rotate floor tile: triangle (PS4) or Y (Xbox) while using the single floor tile tool. Toggle between full floor tile/quarter of a floor tile: square (PS4) or X (Xbox) while using the single floor tile tool. Toggle full room and 1 wall when painting: R1 or L1 (PS4) - either one of the Bumpers (Xbox) when using painting tool. Also applies when placing floor tiles or windows. Move one side of the eaves on the roof: Xbox: select the eaves with A and while it is selected, hold X and drag. A and X need to be pressed at the same time. PlayStation: select the eaves with X and while it is selected, hold square and drag. X and square need to be pressed at the same time. (Thanks to @electricfizz here) Change object size: while having an object selected: Xbox: press both triggers + left (smaller)/right (bigger) PlayStation: press L2 and R2 + left (smaller)/right (bigger) Change object elevation: introduce the cheat 'bb.moveobjects on' to activate moveobjects. Once active, while having an object selected: Xbox: press both triggers + up/down PlayStation: press L2 and R2 + up/down CAS: Clear filters: Xbox: Press X to open the filter and then Y to clear the filters with a category selected. PlayStation: Press square to open the filter and then triangle to clear the filters with a category selected. (Thanks to @PoptartJuniper here) Are you missing something in the list? Let us know! 🙂EA_Mai8 years agoEA Staff310KViews15likes74Comments[FIXED] Why is Cats and Dogs unavailable for purchase on PS4?
I wanted to purchase cats and dogs on my PS4 and I tried looking for it in the PlayStation store and nothing shows up, and when I look at the screen with all the expansion packs cats and dogs doesn’t appear in there either, and I looked at builds and saw that they contained cats and dogs so I clicked on the expansion pack and it showed all the details but it says “this pack is unavailable for purchase.” Please help I really want to purchase it. Edit by PoptartJuniper: Added Tag. This issue was patched in Version 1.45 July 27 2021 Patch NotesSolved32KViews4likes62Comments[FAQ] Sims 4 Console Autonomy and Simulation Lag
First, please make sure you aren't being affected by these current issues, and post in those bug threads if so: [ALL] Experiencing Bad FPS loss/Lag in Build Mode please use Severe FPS loss (Lagging) when entering/exiting Build Mode [ALL] Very Low FPS in Live mode, not related to being in Build/Buy, please use Low FPS in Live Mode (Not Build/Buy Related) [ALL] Experiencing Bad FPS loss/Lag when taking pictures please use Huge FPS loss when taking pictures Otherwise: My sims won't respond to commands! They take too long to do anything! My sims just stand around for hours! Sound familiar? This is the place for you! If you are on PS4/5 You can share your affected saves. Twitter Save Sharing / AHQ Save Sharing. You can send your saves to either SimGuru. See also the current thread on The Sims Forums Regarding this issue: Sims 411 Please also check the bug forum for reports of issues that may be causing lag to be extreme. Bug Forum Autonomy and Simulation Lag/Troubles Power down your console completely, XB1 / PS4. Unplug the console for 2-3 minutes. During this time you can check your console to make sure it's clean of dust and has adequate ventilation. Relaunch the game to see if your issue persists. These issues are most common on: Original XBox One and PlayStation 4 Consoles Owning a lot of packs Very old saves Saves with lots of played households Lots of items in builds, including the use of lots of different packs in builds Lots of Sims in relationship panels of played sims because of lack of game relationship culling (Think friend of the world on a sim without aging on, etc.) The use of large lots (50x50, 64x64) Reset Your Sim Autonomy and Simulation Lag is not exclusive to console. There is a lot of information in that thread about the following frequently seen issues: Sims standing around doing nothing Sims not doing anything on their own (with free will set to max) Sims take forever to do a given command Time jumping backwards after fast forwarding to Ultra Speed. The Sims will usually freeze while fast forwarded. Sims come home late from school or work FPS Drops Things you can do in game: I did every single thing on that list and nothing worked! Uninstall and Reinstall the game and all it's expansion packs. XB1 PS4 Creating a New Save and Reinstalling the game did not help either! Check for Bug Reports for your issue or Create a New Bug Report. Other FAQ Guides DLC Issues Cheats Issues Console Gallery Console Mods and CC General FAQ and Help ThreadsPoptartJuniper6 years agoHero (Retired)67KViews12likes53Comments