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Says that game is running but it isn't
I haven’t been able to play for months because whenever I try to open the game, I get the error shown in the screenshot, even though it’s not true that the game is running. In fact, when I press OK everything closes and it sends me back to the EA menu. I thought the problem might have been because my game was installed on an external hard drive, so I tried uninstalling and reinstalling both on my desktop and on the external drive (and I followed the correct procedure). Nothing worked. I also tried both without and with mods (only custom content, no gameplay mods), but that didn’t make any difference either. A while back I managed to open the game for the first time, but it wouldn’t let me enter a lot and only took me to CAS, and then it started showing issues, like the screen not fitting my computer display. The game then crashed. What can I do?22Views0likes0CommentsSays that the game is running but it isn't
I haven’t been able to play for months because whenever I try to open the game, I get the error shown in the screenshot, even though it’s not true that the game is running. In fact, when I press OK everything closes and it sends me back to the EA menu. I thought the problem might have been because my game was installed on an external hard drive, so I tried uninstalling and reinstalling both on my desktop and on the external drive (and I followed the correct procedure). Nothing worked. I also tried both without and with mods (only custom content, no gameplay mods), but that didn’t make any difference either. A while back I managed to open the game for the first time, but it wouldn’t let me enter a lot and only took me to CAS, and then it started showing issues, like the screen not fitting my computer display. The game then crashed. What can I do?11Views0likes0CommentsSays that game is running but it isn't
I haven’t been able to play for months because whenever I try to open the game, I get the error shown in the screenshot, even though it’s not true that the game is running. In fact, when I press OK everything closes and it sends me back to the EA menu. I thought the problem might have been because my game was installed on an external hard drive, so I tried uninstalling and reinstalling both on my desktop and on the external drive (and I followed the correct procedure). Nothing worked. I also tried both without and with mods (only custom content, no gameplay mods), but that didn’t make any difference either. A while back I managed to open the game for the first time, but it wouldn’t let me enter a lot and only took me to CAS, and then it started showing issues, like the screen not fitting my computer display. The game then crashed. What can I do?17Views0likes0Commentscan't open sims 4 due to error
I updated my game earlier on, when I tried to open it, it came up with an error to check my mods or repair the game. I tried to delete the mods (all hair and clothing) and my Mac came up with an error that said "The Finder can’t complete the operation because some data in “Twistedcat_Stella_Hair.package” can’t be read or written. (Error code -36)". I then repaired the game to see if that would make any difference but still coming up with the same error. I've tried to delete the mods folder and the localthumbcache as I've seen posted on here but both times came up with the same message as above. any tips would be appreciatedNathanmccraw003 days agoRising Newcomer22Views0likes0CommentsMy 'The Sims 4 Packs' Folder Is Missing
Hello! So, I was playing the sims as normal but I can't find my packs folder. I've looked everywhere and tried anything. I am also on a different device (I usually use a MacBook, now I'm on an iMac.) then what I usually play on. I have tried everything but I still cannot find it. Please help!10Views0likes0CommentsFirst-person camera randomly stabilized
When using the Sims 4 first-person camera (Shift + Tab), the camera no longer tilts or sways at all. It stays perfectly level and stabilized during every animation (walking, standing, interacting, turning, etc.) Previously, there was subtle camera tilt/sway that followed the Sim’s movement, which made first-person feel fluid. Now the camera feels completely locked, as if all camera interpolation or tilt has been disabled. First person itself still works, but the camera no longer responds to any animation with tilt or sway. I was wondering why that is and how to get it back to being chaotic and unstable?simmerwithemost1 month agoRising Newcomer54Views0likes0CommentsLost sims 4 saves after updating Mac mini m4 to 26.2 Tahoe
Recently bought a M4 Mac mini and moved my Sims4 saves from the previous windows 11 install that I had been playing for many years. Every thing was fine and saving game progress was fine. I decided to do a system update in Sequoia the update finished but it was not actually an update to sequoia it was actually an upgrade to Tahoe 26.2 everything seemed fine until my wife launched the game the next day and had no option to load games so her saved games appear to be gone from the documents folder. I was told that the saves may have been moved to the iCloud Drive I checked and nothing appears to be there. I did nothing but choose update when I did this I did not select any options I was actually not given any to select anyway. Also, my desktop which had been completely empty now was covered in files but they were years old and from a Mac that I had not used for years and it was in my office at the school I used to work.jrummage11 month agoNew Scout136Views0likes0CommentsGame Crashing
I'm not sure I'm in the right place, but I was wondering if anyone is still having to issue of their game crashing when either randomly when they are playing or when they are saving. I haven't played since August when I did the update that made this a issue. I have continued updating my game, I just don't want to lose any of my gameplay. Again I don't know if I'm in the right place, I just haven't heard anything about this glitch in a while and haven seen any updates on it. I was wondering if it's been fixed and isn't a major problem anymore and was safe to play the game without having major anxiety about losing my progress.GVD154 months agoSeasoned Rookie34Views0likes0Comments- 51Views0likes0Comments
[INSTRUCTIONS] How to troubleshoot and test a broken game
If your game is displaying any of the following behaviours please read on for basic troubleshooting steps: bouncing in the Dock then disappearing EA App minimising after pressing play then reappearing and the game not loading black screen crashing freezing eternally loading freezing sims but time progressing any unusual and unexpected behaviour Repair the game: Make sure the game is not running. Open EA App, click on Library in EA App, then click on the 3 dots in the top right corner of the game and select Repair. Once it has finished repairing attempt to launch the game. If it still doesn't work your next step is to try a clean Sims 4 folder. Testing a clean game: You need to test a fully clean game without any of your current user data. User data are all the files and folders in the Sims 4 folder located in Documents > Electronic Arts. The files and settings stored in this folder make your game unique to you but they can also be the cause of a game not working, typically due to out of date or conflicting Mods, corrupted saves, or other potentially broken files. This screenshot shows the contents of the Sims 4 folder with the most important data highlighted in red: Make sure the game is not running then rename the Sims 4 folder. This can be renamed to anything, just add OLD to the folder name for example. Renaming the folder forces the game to create a new one when you next launch it. None of your user data will be in the new Sims 4 folder the game creates but is still safe in the Sims 4 folder you renamed. Launch the game. If it successfully launches to the main menu start a new save, create a household and place them in-game. If your game has normally been breaking in build or live mode at this point, play for a bit in this new save, trying to reproduce the scenario that your game broke previously. If it starts breaking again create a new thread in the Mac Sims 4 Tech forum or post in an existing thread if you have been directed here for troubleshooting. Make sure you include a clear explanation of when your game breaks, what happens, and what troubleshooting steps you have tried. Screenshots of error codes and copy/pasted text from the most recent lastCrash and LastException files are also very helpful. If your game works in the new save it's time to test the user data in your old Sims 4 folder. We do this in several steps in a precise order to try and narrow down the problem based on the issue you were having. Make sure you have the game fully closed before testing. Delete the new save you just created. COPY a save from the old Sims 4 > saves folder you renamed into the new Sims 4 > saves folder the game has created. Launch the game and attempt to load the save. If it loads great! Quit without saving and move to step 2 and gradually add your user data into the new Sims 4 folder. If it will not load the issue is with the save file. Quit or Force Quit the game, do not save. The save file may be corrupted due to whatever reason, sometimes this can be because your save may depend on specific Mods or CC to properly load. If this is the case download a new copy of the Mod from the creator and put it in the new Mods folder then relaunch the game. If it works great, move onto step 2. If it doesn't work head over to the Mods forum for further help. Start moving the rest of your user data from your old Sims 4 folder into the new Sims 4 folder, removing the existing files and folders the game has just created. You do this in small batches, loading and quitting the game after adding each batch to test the game is still working. Start by adding the rest of your saves then move onto the Tray folder, then add the Options.ini file, then Screenshots, then Recorded Videos, then VideoCameraStates, then Custom Music, then ConfigOverride, then UserSetting.ini, then accountDataDB.package, then the content folder. All other files and folders can be ignored. Lastly, if you are a Mods user, move over your Mods in small batches (the 50/50 method), do not move the entire Mods folder in one go and ALWAYS make sure the Mods are compatible with the current version of the game. Test the game after adding each batch of Mods. If your game breaks after adding a batch remove that last batch, trash the localthumbcache.package file, then add the Mods in one by one, testing after adding each one. When it breaks again you know the issue is with the last Mod you added. Remove it, trash the localthumbcache.package file again then head over to the creator's website for an updated, compatible Mod, if one exists. If it doesn't DO NOT put that Mod back in your game. For further help with Mods visit the Mods forum. !! Mod users - read this: Some Mods also add or replace files in the core game installation. A clean Sims 4 folder will not touch these files. The only way to fix these files back to the Maxis files is to either manually replace them or repair your game. If the Mod adds files to the game installation you must follow the Mod creator's instructions for disabling the Mod which will hopefully remove the files. If no instructions are available either remove them manually, if you know where they are, or completely uninstall and reinstall the game via EA App. Explanation of important files and folders in the Sims 4 folder: Really important folders in red and highlighted in the screenshot above. accountDataDB.package - contains data for in-game events launched by the Sims team ConfigOverride - if you have edited the core graphics files and stored a copy here, your game will default to the system graphics files within the app if you trash this folder or its contents Content - this is where SDX files are stored until the next patch Custom Music - if you have custom music in your game it is stored here Mods - if you play a modded game this is where your CC and Mods are saved and most likely the culprit of a broken game, especially after a game update lastCrash.txt - files that are sometimes created by the game when it crashes. You may be asked for this if a helper/EA is trying to pinpoint the cause lastUIException.txt - sometimes created when the game encounters an error. You may be asked for this if a helper/EA is trying to pinpoint the cause Options.ini - your in-game graphics and UI settings. This should be trashed to test a laggy game to rule out too higher graphics settings Saves - contains all your saves Screenshots - your in-game screenshots when pressing C Tray - contains the files that make up the Lots/Households/Rooms you have saved to your in-game Library UserSetting.ini - in-game account settings, UI settings, tutorial settings. Delete if having Pack Selection setting issues. VideoCameraStates - your in-game stored camera positions (CTRL + 5,6,7,8). Trash this if your camera is jumping around and misbehaving.8.5KViews9likes0CommentsCannot Connect to the Gallery
For context I have a Macbook air M2 and im fully updated to Sequoia 15.5. For the past week (no its not because of the recent patch) i havent been able to access the gallery at all. It says "connection required" and when i click go online it just loads forever. Ive tried deleting and reinstalling ea and the sims, restarting my router, changing wifi and connecting to my hotspot, deleting all my cc and tray files, repairing my game, turning my firewall and antivirus off, going online and offline on the ea app, and deleting game cache.hrtbwl7 months agoSeasoned Newcomer44Views2likes0CommentsSims 4 old back folder doesn't work
PLEASE HELP!!! I cleaned out my mods folder just to make sure I didn't have duplicate mods in the game. Once I was done, I couldn't find the Electronic Arts folder but my saves and mods were still in game. I ended up searching for the EA folder and two came up. It asked if I wanted to replace, I said yes and my entire game was wiped. I tried to use my back up sims 4 folder to add it back to the game and it's not working. Electronic Arts folder doesn't have the sims 4 folder and when I add it in it still doesn't load. I even renamed the folder so a new one could generate but it does not. The Electronic Arts folder has an "EA app" folder and in that folder an "ARD" folder and "machine. ini". When I click on the ARD folder there is a GEADesktop folder that doesn't open when I click on it. I've tried repairing the game, logging out of the app and restarting so a new The sims 4 folder can appear and nothing. That's the only thing that pops up.38Views0likes0CommentsI can't enter the game when I enter and the screen is black.
Yes, when I press enter the game, then the screen turns off, then flashes, then it flickers, then it flickers, then it bounces in front of the game tab, but the window is white and freezes like that, I waited, but it was still like that, and I couldn't press close to exit.30Views0likes0CommentsWon't Let Me Resize Objects
Hi, I just downloaded the game last night and it will not let me size up and down objects. I have a Mac laptop. I tried using the shift + [ ] keys with the object selected and nothing happens. I also tried the shift + ( ) keys for pc just to see if it would work. I even checked the keyboard settings on my laptop and my keyboard settings were already set to US and there is no UK option for keyboard settings on my laptop. I am officially at a loss as I have tried all of the troubleshooting for this issue that I could find. please help34Views0likes0CommentsSims game wont launch after getting new pack
I recently bought businesses and hobbies. I downloaded the pack and tried to open my game, and an error code popped up, so I updated all of my mods, but a different error code popped up. I went through my mods again and now my game is stuck in a never-ending loading screen39Views0likes0Comments
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