EA PLAY ISSUES
Dear EA Support Team, I am writing to formally request a solution regarding a purchase block and systemic support failures during the recent bundle sale. Due to my active EA Play subscription, I was completely blocked from purchasing the "Get to Work" expansion pack. I was never informed upon subscribing to EA Play that it would restrict me from purchasing individual or bundled packs. If the system had functioned correctly, I could have purchased the "Get to Work" pack for 11,000 KRW (approx. $8-9 USD). This final price was calculated by combining the 75% bundle sale discount, the 10% EA Play subscriber discount, and an additional promotional code discount. To resolve this during the sale period, I repeatedly attempted to contact EA Support via email and Live Chat. However, all my contact history and case logs were continuously deleted and wiped from my account. I even reached out via the EA Answers HQ Forums, but received no resolution before the sale ended. Upon researching this issue, I discovered that I am far from alone; numerous other users are currently experiencing the exact same technical glitch where EA Support connections fail and case history disappears. This proves that the inability to receive timely support was entirely due to a critical error within EA’s own customer service platform. My purchase history clearly shows that I bought other items during the recent bundle sale with the 75% discount. Because EA's system block and support failures prevented me from completing my full purchase, I strongly request that you allow me to purchase the "Get to Work" pack now at that same promotional discount price. I look forward to your prompt response and a swift resolution to this matter.Solved27Views0likes2CommentsOrder history completely gone
I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro subscription is gone. Both my complete order history and preferred payment method is missing. I have permanently deleted the mail with the order details, but I can see the transaction on my credit card statement. Customer support is unwilling to help due to the lack of order number. Any ideas?SolvedAdrian2times3 days agoSeasoned Newcomer33Views0likes3Comments
Request for a goodwill refund review – EA Play Pro Annual Subscription
Hello everyone, I am writing here because I have exhausted the support options available to me, and I am hoping someone from EA can review my situation. On July 7, I purchased an EA Play Pro annual subscription (€120). Unfortunately, I made a mistake when purchasing it, and I later realized that I should not have bought the annual subscription. I understand that EA has refund policies, and I respect them. I also understand that support has informed me that my subscription is not eligible for a refund. However, I would like to ask if someone from EA could please review my case as a one-time goodwill exception. I am currently unemployed and experiencing financial difficulties. The €120 charged for this subscription has had a significant impact on my finances, and receiving a refund would make a real difference to me. I am not trying to argue with EA's policies or demand special treatment. I am simply asking if my case could be reviewed one final time with consideration for my circumstances. I would sincerely appreciate any help or guidance that can be provided. Thank you for taking the time to read my post.SolvedN4styAce6 days agoRising Newcomer36Views0likes1CommentEA PLAY ISSUE
Hello,I am writing this here because the EA Help website is completely broken for me. After inputting the verification code, the chat queue freezes indefinitely, so I cannot contact support directly.I need a Community Manager or EA Staff member to help me with a critical purchasing issue related to The Sims 4.Recently, I subscribed to EA Play. Since then, the system recognizes 'The Sims 4: Get to Work' expansion pack as an item I already own (via subscription benefits).Because of this, the option to purchase 'Get to Work' individually has completely disappeared from my store page. Furthermore, I am unable to include it in a Bundle Pack that I want to buy right now.I want to permanently own this expansion pack by purchasing it through the bundle, but the EA Play subscription is blocking it. Could you please check my account status and resolve this issue so I can make the purchase?SolvedWonka_vV14 days agoNew Novice158Views0likes7Comments
Ea play pre order help
So I have EAPlay through gamepass. I'm going to pre order Star wars zero company with the discount The problem is I'm confused that if I cancel gamepass before the game releases, but I already pre ordered the game, do I keep the price? Like the 10% discount? Ea doesn't charge right away for pre-orders I thinkSolvedLeeLey0823 days agoSeasoned Newcomer149Views0likes2Comments
Unknown EA account linked to steam and google email
i cant play apex for a while because my an unknown EA account linked to steam and google email.i cant log in my game from steam or ID name. The hacker changed my id name,too.So far i have 'Contact us' in this page many times to get thing back.But none reply.My friends have up to GOLD,and me stuck in this **bleep**..............OMGSolvedFliark24 days agoRising Newcomer104Views0likes4CommentsDisconnect EA Account or give me my money back.
The old ea account name is rileytheninja. My old Xbox gamertag, brassdeep, is permanently tied to an ea username I cannot access. You’re scamming people by selling them games with broken online functionality. I have spent over 3 weeks opening over 35 tickets in your support bot and have found it mechanically impossible to remove an account I cannot access from my console. You’re scamming people and you’ve lost any respect I had for you as a game distributor. I just wanted to play f1 online. You always “send a reset to the console” but this notoriously doesn’t work for anybody anywhere on earth. I have tried I have tried again. I will not try it a 36th time. everybody who interacts with this bot fully gives up your product. You are bleeding money by being cheap useless garbage. DO NOT TELL ME “Please use the 'Contact us' button at the bottom of this page to open a case”. It DOES NOT FUNCTION AS A SOLUTION. THIS IS A KNOWN BUG.Solved103Views0likes3Comments
CANCEL MEMBERSHIP
I have been trying to cancel my EA membership before it goes off. I'm very lost as to how to do this, its not very clear. The subscription I got was the monthly one with a R90 or $5/$6 initial payment until the next month, where the full amount will be paid. If I could get clear instructions on cancelling the membership or indication where I misunderstood something I would greatly appreciate it. The screenshot of the game is just to show there IS a membership active but no direct to the point way of cancelling it. I have been going in circles.Solvedkaylaisagenius28 days agoRising Newcomer110Views0likes3Comments
EA Play is no longer listed in PlayStation Store under 'Subscriptions'.
I am in the UK and have been checking EA Play once or twice a week since the BF6 open beta because I want to know when BF6 will appear for download. I went yesterday to check and EA Play is no longer listed under the 'Subscriptions' page - it previously had been listed below GTA+. I can do a manual search for EA Play and I can find it that way, but I can also no longer access the full list of games available, only the most recent. I have tried to play all of the EA Play games I have downloaded onto my PS5 and they all work without issue, which means it isn't a licensing issue on my part. Anyone know why the app page & games list are missing? Thanks.Solved298Views1like2Comments- Harrydish72 months agoRising Newcomer143Views1like1Comment
Unknown EA account linked to Xbox account
I recently got the Xbox Game Pass for PC but ewhen I try to play an EA Play game it prompts me to link an EA account. I follow the steps and when i try to connect both accounts it display this: "The accounts cannot be linked because your account DANTAKULLO from Xbox already has a link with the EA Account (unrecognized email)" The live chat support hasn't been helpful at all, keeps asking me the same questions so I decided to post here. Hopefully someone could help me with this issue. Thank you!SolvedDANTAKULLO2 months agoSeasoned Newcomer291Views1like4CommentsEA Play membership auto expired in 4 days after buying
I bought EA play membership on 19th march 2026 and my account is saying its expired on 22nd, I just logged in today on 27th and found out. How to resolve this ?? will they reimburse for this ?SolvedNOTKARTIK3 months agoRising Newcomer245Views0likes1Comment
REFUND EA PLAY PRO
Hai guys, i just bought nu mistake the membership and i din nota used IT at all. Could i get the refund?SolvedMarisaluBarosu4 months agoRising Newcomer252Views0likes1Comment
EA PLAY code not redeemable
Hello Threre, I purchased a redeemable code for EA PLAY from a company called "WISH" and this code is not working, it says this code is not valid in your country....although its a USA code and my account's region is USA also... Please Help, Thanks allotSolvedllixkillerxill4 months agoRising Newcomer244Views0likes3Comments
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