Cancel my plan.
Hi, I just cancelled my ea play subscription. It is a 60$ yearly charge. The membership renews at the end of June (30th) of 2027. When I cancelled the membership (today,... on September ninth of TWENTY TWENTY SIX). I was surprised to see a message saying, "Hi Nolan, sure we'll cancel your membership... on June 30th of next year." If any human beings work for this company... respond. And I really really don't want to read your response if it isn't saying "we're sorry, here is confirmation that your plan has been cancelled before it renews EIGHT MONTHS FROM NOW." I would tell all my friends not to buy a subscription for a company like yours... but thankfully my friends aren't stupid like me - they didn't buy a subscription for EA. Desperate times call for desperate measures huh?Solved20Views0likes2Comments
XBOX account link - all set ok but says no subscription
I've been having this issue for months - froze and restarted xBox pass in hopes it'll move it. Linked accounts seem to tie up, but something is clearly broken. I've found no resolution. The messages I sent via bot chats resulted in EA blamings XBOX, XBOX blaming EA - to me it's EA as XBOX shows everything correctly. I've done full cycle of troubleshooting several times. Contacted both teams - it's shocking how hard is it to get hold of anyone at EA and when you do, they've got no clue (just running off a script). Clearly issue in data between XBOX & EA but no means of EA team sending request to XBOX team to clarify and fix issue if account confirmed as Premium?Solvedgr8crow18 days agoSeasoned Newcomer53Views0likes2CommentsWhy is there no EA Play promotion for PlayStation players? Seems discriminatory
Hi. There's an ongoing promotion right now, which gives access to PC players for just 0.99 $ / € the first month. Why is there no such campaign for PlayStation players though? Seems kinda discriminatory. We had the last promotion last year IIRC.Solved85Views1like4CommentsSuspicous EA account linked to my Playstation account
Hello EA, I hope you all doing well. I would like to inform that I am unable to play FC25 on my PS5 and my PS5 is powered with my PS id- [edit: email address removed]. Whenever I open the FC25 game on PS5 it says that " your accout has been disabled" I tried to login into EA website using the PS id platform option, then i entered my email - [edit: email address removed] and it said that please enter the code sent to "br*****@bastnasitemail.ru." i don't recognize this account and surely it is a hackers email. Moreover, i check on this suspicious email domain - "bastnasitemail.ru." and found that it is blacklisted domain on servers. That confirms that account- "br*****@bastnasitemail.ru." is hacker Now the problem is this suspicious EA account is attached to my PS ID- [edit: email address removed] and due to which I won't be able to play any EA games on my Playstation. Please help me on this as early as possibleSolved74Views0likes3Commentscan't access account with no work-arounds
I cant access my old ea account because I have switched to a new email. I have access to old email, but I can not get codes sent there for authentication. yes I checked my spam. I can not use "another recognized device" because I no longer own that xbox series x. I switched my steam account to a new email and your company will not allow me to link my new ea profile to my new email because my steam profile is linked to the old email for this account. I cant delete the old ea account because I can't get emails to the old email account. I just want to play the game man. When I say that I can't get emails to the old yahoo account, I literally mean that no authentication emails are getting through. yes I checked spam, yes I waited, yes I refreshed the page, yes I restarted the computer, no I am not receiving text authentication, no I still can't access my old ea account to update anything and no I can't get a new account to link with steam because the old account is tied to it. The game I am trying to play is irrelevant as I am not allowed to play it without the ea app. I even created another steam profile and added them to my family to create a new ea account to link and OF COURSE I can't use a family profile to play the game because you are so greedy.SolvedIh8eaBS694201 month agoRising Newcomer105Views0likes4CommentsEA PLAY ISSUES
Dear EA Support Team, I am writing to formally request a solution regarding a purchase block and systemic support failures during the recent bundle sale. Due to my active EA Play subscription, I was completely blocked from purchasing the "Get to Work" expansion pack. I was never informed upon subscribing to EA Play that it would restrict me from purchasing individual or bundled packs. If the system had functioned correctly, I could have purchased the "Get to Work" pack for 11,000 KRW (approx. $8-9 USD). This final price was calculated by combining the 75% bundle sale discount, the 10% EA Play subscriber discount, and an additional promotional code discount. To resolve this during the sale period, I repeatedly attempted to contact EA Support via email and Live Chat. However, all my contact history and case logs were continuously deleted and wiped from my account. I even reached out via the EA Answers HQ Forums, but received no resolution before the sale ended. Upon researching this issue, I discovered that I am far from alone; numerous other users are currently experiencing the exact same technical glitch where EA Support connections fail and case history disappears. This proves that the inability to receive timely support was entirely due to a critical error within EA’s own customer service platform. My purchase history clearly shows that I bought other items during the recent bundle sale with the 75% discount. Because EA's system block and support failures prevented me from completing my full purchase, I strongly request that you allow me to purchase the "Get to Work" pack now at that same promotional discount price. I look forward to your prompt response and a swift resolution to this matter.SolvedWonka_vV1 month agoNew Novice105Views0likes3CommentsOrder history completely gone
I´ve been using my account for several months and on 6 June 2026 I upgraded my EA Play monthly to EA Pla Pro yearly. Been playing EA FC 26 and EA F1 25/26 for a month and suddenly the EA Play Pro subscription is gone. Both my complete order history and preferred payment method is missing. I have permanently deleted the mail with the order details, but I can see the transaction on my credit card statement. Customer support is unwilling to help due to the lack of order number. Any ideas?SolvedAdrian2times1 month agoSeasoned Newcomer149Views0likes5Comments
Request for a goodwill refund review – EA Play Pro Annual Subscription
Hello everyone, I am writing here because I have exhausted the support options available to me, and I am hoping someone from EA can review my situation. On July 7, I purchased an EA Play Pro annual subscription (€120). Unfortunately, I made a mistake when purchasing it, and I later realized that I should not have bought the annual subscription. I understand that EA has refund policies, and I respect them. I also understand that support has informed me that my subscription is not eligible for a refund. However, I would like to ask if someone from EA could please review my case as a one-time goodwill exception. I am currently unemployed and experiencing financial difficulties. The €120 charged for this subscription has had a significant impact on my finances, and receiving a refund would make a real difference to me. I am not trying to argue with EA's policies or demand special treatment. I am simply asking if my case could be reviewed one final time with consideration for my circumstances. I would sincerely appreciate any help or guidance that can be provided. Thank you for taking the time to read my post.SolvedN4styAce1 month agoRising Newcomer72Views0likes1CommentEA PLAY ISSUE
Hello,I am writing this here because the EA Help website is completely broken for me. After inputting the verification code, the chat queue freezes indefinitely, so I cannot contact support directly.I need a Community Manager or EA Staff member to help me with a critical purchasing issue related to The Sims 4.Recently, I subscribed to EA Play. Since then, the system recognizes 'The Sims 4: Get to Work' expansion pack as an item I already own (via subscription benefits).Because of this, the option to purchase 'Get to Work' individually has completely disappeared from my store page. Furthermore, I am unable to include it in a Bundle Pack that I want to buy right now.I want to permanently own this expansion pack by purchasing it through the bundle, but the EA Play subscription is blocking it. Could you please check my account status and resolve this issue so I can make the purchase?SolvedWonka_vV2 months agoNew Novice200Views0likes7Comments
Ea play pre order help
So I have EAPlay through gamepass. I'm going to pre order Star wars zero company with the discount The problem is I'm confused that if I cancel gamepass before the game releases, but I already pre ordered the game, do I keep the price? Like the 10% discount? Ea doesn't charge right away for pre-orders I thinkSolvedLeeLey082 months agoSeasoned Newcomer178Views0likes2Comments
Unknown EA account linked to steam and google email
i cant play apex for a while because my an unknown EA account linked to steam and google email.i cant log in my game from steam or ID name. The hacker changed my id name,too.So far i have 'Contact us' in this page many times to get thing back.But none reply.My friends have up to GOLD,and me stuck in this **bleep**..............OMGSolvedFliark2 months agoRising Newcomer132Views0likes4Comments
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