EA PLAY PRO
Hello! I purchased an EA Play Pro subscription The subscription appears as active on my EA account, with an expiration date. However, all EA Play Pro games, including EA FC27, only show the “Buy” option instead of “Download”. Could you please help me resolve this issue? The subscription is active, but I cannot access any of the included games. Thank you!SolvedM5cs010 days agoRising Newcomer63Views1like1Comment
Will game progress remain after cancelling EA Play Pro
I am playing FC 27 using ea play pro membership. If after all the fc points are given to me after the 3 months i decide to buy the standard version of the game will i still have the FC points and everything that was previously built in in my account. (CM Edit: Title changed for clarity)SolvedLionBlazing21 days agoRising Rookie64Views0likes1CommentEA Play - Steam Account Sync
I have a new Steam Account (Windows) and yesterday purchased the EA Play through EA, the accounts are linked and Steam can see the subscription but its not showing in the EA Play site. I can't see any of the EA Content that's meant to be part of the EA Play deal and everything still comes at a cost. What am I missing?Solvedparis-n201323 days agoSeasoned Newcomer122Views0likes4Comments
EA Play/ App Issues
I bought a monthly EA play subscription yesterday so that I could start playing The Sims 3 on my Mac. The Sims 3 is one of the games that are available under EA Play so instead of having to pay to own the sims 3 you can just get it with the EA play subscription. So I pay for my subscription and I try to download the Sims 3 in my EA app, but it keeps saying that I have to pay for £26.99. I wanted to see if it would work with other EA Play games but it won't show me any games apart from the Sims 4 on my app. If I search any other game, no results. If I go to browse, I can only see The Sims 3. I tried contacting support over live chat for 4 HOURS yesterday to no avail. It would say, someone will be with you in 15 minutes. I wait half an hour and nothing. And then an hour later someone will respond, I'll be doing something else because I've been waiting forever, and then they'll close the chat. I just need someone to help me with this because I am going crazy. I've already tried deleting and redownloading the EA App. And still it will only show me the Sims 4, and this EA Play thing is showing me absolutely nothing.Solvedkwallylove27 days agoNew Novice86Views0likes2CommentsHas my EA Play Pro account been canceled?
my EA Play Pro membership was cancelled due to a failed payment but my card has no issues with balance or expiration date. I didnt receive any warning only an email after the cancellation. I’ve added multiple cards, so please charge any of them and reactivate my membership. I’ve been a member for 4 years and this is my first time experiencing this issue I would appreciate a quick resolution. Thank you. I am a loyal customer, and I would like you to try processing the payment again as you did before.Solved72Views0likes1Comment
EA play pro annual membership renew problem
I tried to renew my EA Play Pro annual membership, but the transaction failed even though there was no issue with my card. I have added a new credit card for the renewal; please try to process the payment using this new card. I experienced the same issue last year as well, and my membership was successfully renewed. Could you please resolve this quickly?Solved167Views0likes7CommentsCannot purchase EA Play Pro
I've been trying to buy EA play pro but every time I try to I get this error message "That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later." I called the bank to see if it was them declining the transaction. However they said that they didnt decline and transactionSolved77Views0likes1Comment
Refund EA play Pro Subscription
I woke up to a text message from my bank stating that my EA Play subscription had renewed automatically. I did not receive any email from EA notifying me that my subscription would renew automatically on October 2, 2026. I have canceled my membership because I had not used it for more than six months, and I now need a refund for this new subscription charge. I cannot find an email address to contact support about this issue, and I cannot find a refund request form on the EA Play website. Could you please advise me on how to request a refund or connect me with the appropriate support channel?SolvedSIGMA_xer01 month agoNewcomer100Views0likes1CommentMissing 10% discount in Apex Legend with EA play
I've just subscribed EA play monthly on PC EA App in order to get the 10% discount purchasing the coins in Apex. But it didn't work when I started Apex on Steam. I do linked my Steam and EA account. I can not find any solutions on the EA help and I tried restarting my PC which is still unfixed. How can I do to solve this problem? Can I get refund and resubscribe EA play on Steam?SolvedPa55acagl1a1 month agoRising Newcomer82Views1like1CommentRefund ea play pro subscription
I accidentally brought ea play pro on my mums credit card instead of ea play and i really need to refund the money as we're not in the best spot and can barely cover rent please can any ea representatives help me as I am so sorry I just made one mistake and I really need this refundSolved80Views0likes1Comment
unauthorized charge
I was charged for an annual EA Play subscription renewal that I did not authorize. The payment was made using and old credit card even though i removed the card along time ago, and I did not authorize this renewal or intend to purchase another annual subscription. I would like to request a full refund for this unauthorized charge and have the subscription cancelled. i contacted the support through live chat and they said that they can see that the refund is on '' I can see that your refund is currently being processed and will be credited within 3–4 days; please do not use the service in the meantime, as that is a requirement for the refund to be eligible. '' yet i still don't see my EA play Pro cancelled, can someone confirm with me or help me please ?Solved110Views0likes1CommentEa Play Pro Cancelled After Payment Failure
My EA Play Pro membership was automatically cancelled due to a failed renewal payment. I received two emails at exactly the same time: one asking me to update my payment method and another stating that my membership had been cancelled. I immediately contacted my bank and resolved the payment issue, and my payment method is now fully functional. When I contacted EA Support, I was informed that the payment failure was caused by technical issue with EA's payment collection service. Therefore, this was not a problem with my bank or my card. I did not voluntarily cancel my EA Play Pro membership. I only want to complete the renewal payment for my existing membership at the renewal price that was offered to me. I understand that the system currently asks me to purchase a new membership, but doing so would remove the renewal pricing I previously had. I am ready to make the renewal payment immediately using the updated payment method. I am not requesting a refund. I simply want to pay the renewal amount for my existing membership.Solved88Views1like1Comment
EA Play Pro Refund - Unable to Contact Support
Hi, I accidentally purchased EA Play Pro today because I thought I could use it to play EA SPORTS FC on my PS5. I realized immediately that EA Play Pro is PC-only. I have not downloaded, launched, or used any games or membership benefits. The Refund Tool does not show my subscription, and EA Help does not allow me to contact a live advisor for this issue. I would like to cancel my unused membership and request a full refund. Could an EA representative please help me? Thank you.Solved320Views0likes7CommentsEA Play Pro purchased on the wrong EA Account
Last month, I purchased an EA Play Pro subscription on the wrong account. I opened several support tickets to request a refund so I could subscribe using the correct account, but support told me they couldn't help because the subscription supposedly didn't exist—even though I provided the bank receipt, email confirmations, and other proof. Today—a month later—the subscription renewed without my authorization. I have no way to manage the subscription because it doesn't appear in my order history or under active subscriptions. I asked for advanced support regarding this issue, but every chat session is simply closed with a "have a nice day" message. I don't understand how this can be legal; it's impossible to contact anyone and the money is still being taken. Please let me know how to proceed, as this is unlawful. A company that makes billions of dollars a year with this kind of consumer support and tools is laughable. [Thread moved from EA Play IT to EA Play EN, please check our guide on how to find the right language board for your post. EA_Claus]Solvedugr31 month agoRising Newcomer97Views0likes2CommentsEA Play issue
I bought EA Play from Epic Games, but it only shows up on Epic. When I log into EA, it doesn’t appear, and I can’t play the 10-hour trial version of FC 27—I can only select it from Epic and launch it from there. When I do that, my EA Play subscription doesn’t show up on EA, and it tells me I need to purchase it separately.Solved87Views0likes1Comment
Please refund EA Play subscription
I am in an endless loop with the chat bot. I was instructed to post on the forum. I did not intend to renew my EA Play subscription. I am in the USA. The renewal was less than 14 days ago. Please refund or I will dispute the transaction with American Express. [CM edit - descriptive title]Solvedparetile1 month agoRising Newcomer135Views0likes3CommentsEa play pro subscription refund
My EA Play Pro membership renewed automatically, but I did not intend to renew it. I would like to cancel the renewed membership and request a refund for the renewal charge. I have not used the membership since it renewed.SolvedSirKalbz1 month agoSeasoned Newcomer199Views0likes4CommentsI would like to get a refund for my EA Play Pro annual subscription
I would like to get a refund for my EA Play Pro annual subscription and switch to a monthly plan. My consultation with an advisor was terminated due to an issue with the EA server. How can I access live chat support?Solvedbru2zer1 month agoNewcomer91Views0likes1Comment
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