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My Sims Side Action Bar isn't loading or showing up
Ive tried restarting and repairing the game it hasn't worked, and than tried deleting cache files like localthumbcache.package , cache folder , cachestr folder , onlinethumbnailcache folder but it still hasnt done anything. It started when I aged up my toddler sim to a child and than I happened and than I moved to my young adult sim so two of them are now glitched. But some of my other sims are fine and working. Ive also restarted my Mac but still doesn't work.3Views0likes0CommentsSave File missing ( New game/ game reset??)
I was playing The Sims 4 today with my household, and everything was fine. I was able to save properly and go to Manage Worlds with no issues. I decided I wanted to build my household a new home outside their city, so I saved and went back to Manage Worlds again without any problems. While I was browsing the Gallery and placing a home on an empty residential lot, my game suddenly crashed and booted me out without warning. I thought everything would be fine since I had saved beforehand. However, when I reopened the game, my save file was completely gone. I checked my Saves folder and saw that all the files were still there. I don’t understand why this happened out of nowhere when the game appeared to save normally.ii_DayDrxeam8 hours agoSeasoned Newcomer3Views0likes0CommentsGame Crashing
I'm not sure I'm in the right place, but I was wondering if anyone is still having to issue of their game crashing when either randomly when they are playing or when they are saving. I haven't played since August when I did the update that made this a issue. I have continued updating my game, I just don't want to lose any of my gameplay. Again I don't know if I'm in the right place, I just haven't heard anything about this glitch in a while and haven seen any updates on it. I was wondering if it's been fixed and isn't a major problem anymore and was safe to play the game without having major anxiety about losing my progress.GVD153 months agoSeasoned Rookie24Views0likes0Comments- 44Views0likes0Comments
[INSTRUCTIONS] How to troubleshoot and test a broken game
If your game is displaying any of the following behaviours please read on for basic troubleshooting steps: bouncing in the Dock then disappearing EA App minimising after pressing play then reappearing and the game not loading black screen crashing freezing eternally loading freezing sims but time progressing any unusual and unexpected behaviour Repair the game: Make sure the game is not running. Open EA App, click on Library in EA App, then click on the 3 dots in the top right corner of the game and select Repair. Once it has finished repairing attempt to launch the game. If it still doesn't work your next step is to try a clean Sims 4 folder. Testing a clean game: You need to test a fully clean game without any of your current user data. User data are all the files and folders in the Sims 4 folder located in Documents > Electronic Arts. The files and settings stored in this folder make your game unique to you but they can also be the cause of a game not working, typically due to out of date or conflicting Mods, corrupted saves, or other potentially broken files. This screenshot shows the contents of the Sims 4 folder with the most important data highlighted in red: Make sure the game is not running then rename the Sims 4 folder. This can be renamed to anything, just add OLD to the folder name for example. Renaming the folder forces the game to create a new one when you next launch it. None of your user data will be in the new Sims 4 folder the game creates but is still safe in the Sims 4 folder you renamed. Launch the game. If it successfully launches to the main menu start a new save, create a household and place them in-game. If your game has normally been breaking in build or live mode at this point, play for a bit in this new save, trying to reproduce the scenario that your game broke previously. If it starts breaking again create a new thread in the Mac Sims 4 Tech forum or post in an existing thread if you have been directed here for troubleshooting. Make sure you include a clear explanation of when your game breaks, what happens, and what troubleshooting steps you have tried. Screenshots of error codes and copy/pasted text from the most recent lastCrash and LastException files are also very helpful. If your game works in the new save it's time to test the user data in your old Sims 4 folder. We do this in several steps in a precise order to try and narrow down the problem based on the issue you were having. Make sure you have the game fully closed before testing. Delete the new save you just created. COPY a save from the old Sims 4 > saves folder you renamed into the new Sims 4 > saves folder the game has created. Launch the game and attempt to load the save. If it loads great! Quit without saving and move to step 2 and gradually add your user data into the new Sims 4 folder. If it will not load the issue is with the save file. Quit or Force Quit the game, do not save. The save file may be corrupted due to whatever reason, sometimes this can be because your save may depend on specific Mods or CC to properly load. If this is the case download a new copy of the Mod from the creator and put it in the new Mods folder then relaunch the game. If it works great, move onto step 2. If it doesn't work head over to the Mods forum for further help. Start moving the rest of your user data from your old Sims 4 folder into the new Sims 4 folder, removing the existing files and folders the game has just created. You do this in small batches, loading and quitting the game after adding each batch to test the game is still working. Start by adding the rest of your saves then move onto the Tray folder, then add the Options.ini file, then Screenshots, then Recorded Videos, then VideoCameraStates, then Custom Music, then ConfigOverride, then UserSetting.ini, then accountDataDB.package, then the content folder. All other files and folders can be ignored. Lastly, if you are a Mods user, move over your Mods in small batches (the 50/50 method), do not move the entire Mods folder in one go and ALWAYS make sure the Mods are compatible with the current version of the game. Test the game after adding each batch of Mods. If your game breaks after adding a batch remove that last batch, trash the localthumbcache.package file, then add the Mods in one by one, testing after adding each one. When it breaks again you know the issue is with the last Mod you added. Remove it, trash the localthumbcache.package file again then head over to the creator's website for an updated, compatible Mod, if one exists. If it doesn't DO NOT put that Mod back in your game. For further help with Mods visit the Mods forum. !! Mod users - read this: Some Mods also add or replace files in the core game installation. A clean Sims 4 folder will not touch these files. The only way to fix these files back to the Maxis files is to either manually replace them or repair your game. If the Mod adds files to the game installation you must follow the Mod creator's instructions for disabling the Mod which will hopefully remove the files. If no instructions are available either remove them manually, if you know where they are, or completely uninstall and reinstall the game via EA App. Explanation of important files and folders in the Sims 4 folder: Really important folders in red and highlighted in the screenshot above. accountDataDB.package - contains data for in-game events launched by the Sims team ConfigOverride - if you have edited the core graphics files and stored a copy here, your game will default to the system graphics files within the app if you trash this folder or its contents Content - this is where SDX files are stored until the next patch Custom Music - if you have custom music in your game it is stored here Mods - if you play a modded game this is where your CC and Mods are saved and most likely the culprit of a broken game, especially after a game update lastCrash.txt - files that are sometimes created by the game when it crashes. You may be asked for this if a helper/EA is trying to pinpoint the cause lastUIException.txt - sometimes created when the game encounters an error. You may be asked for this if a helper/EA is trying to pinpoint the cause Options.ini - your in-game graphics and UI settings. This should be trashed to test a laggy game to rule out too higher graphics settings Saves - contains all your saves Screenshots - your in-game screenshots when pressing C Tray - contains the files that make up the Lots/Households/Rooms you have saved to your in-game Library UserSetting.ini - in-game account settings, UI settings, tutorial settings. Delete if having Pack Selection setting issues. VideoCameraStates - your in-game stored camera positions (CTRL + 5,6,7,8). Trash this if your camera is jumping around and misbehaving.7.4KViews9likes0CommentsCannot Connect to the Gallery
For context I have a Macbook air M2 and im fully updated to Sequoia 15.5. For the past week (no its not because of the recent patch) i havent been able to access the gallery at all. It says "connection required" and when i click go online it just loads forever. Ive tried deleting and reinstalling ea and the sims, restarting my router, changing wifi and connecting to my hotspot, deleting all my cc and tray files, repairing my game, turning my firewall and antivirus off, going online and offline on the ea app, and deleting game cache.hrtbwl6 months agoSeasoned Newcomer35Views2likes0CommentsSims 4 old back folder doesn't work
PLEASE HELP!!! I cleaned out my mods folder just to make sure I didn't have duplicate mods in the game. Once I was done, I couldn't find the Electronic Arts folder but my saves and mods were still in game. I ended up searching for the EA folder and two came up. It asked if I wanted to replace, I said yes and my entire game was wiped. I tried to use my back up sims 4 folder to add it back to the game and it's not working. Electronic Arts folder doesn't have the sims 4 folder and when I add it in it still doesn't load. I even renamed the folder so a new one could generate but it does not. The Electronic Arts folder has an "EA app" folder and in that folder an "ARD" folder and "machine. ini". When I click on the ARD folder there is a GEADesktop folder that doesn't open when I click on it. I've tried repairing the game, logging out of the app and restarting so a new The sims 4 folder can appear and nothing. That's the only thing that pops up.31Views0likes0CommentsI can't enter the game when I enter and the screen is black.
Yes, when I press enter the game, then the screen turns off, then flashes, then it flickers, then it flickers, then it bounces in front of the game tab, but the window is white and freezes like that, I waited, but it was still like that, and I couldn't press close to exit.25Views0likes0CommentsWon't Let Me Resize Objects
Hi, I just downloaded the game last night and it will not let me size up and down objects. I have a Mac laptop. I tried using the shift + [ ] keys with the object selected and nothing happens. I also tried the shift + ( ) keys for pc just to see if it would work. I even checked the keyboard settings on my laptop and my keyboard settings were already set to US and there is no UK option for keyboard settings on my laptop. I am officially at a loss as I have tried all of the troubleshooting for this issue that I could find. please help29Views0likes0CommentsSims game wont launch after getting new pack
I recently bought businesses and hobbies. I downloaded the pack and tried to open my game, and an error code popped up, so I updated all of my mods, but a different error code popped up. I went through my mods again and now my game is stuck in a never-ending loading screen34Views0likes0CommentsHover Text Box Stretching Out?
Believe me, I have absolutely NO IDEA how to describe this, so maybe I'd just better show you instead. See the screenshot I took. It seems to be doing this with items I have created, and on tombstone epitaphs in a graveyard mostly. But it is NOT a Mod issue, because this screenshot was taken when I removed the mods, as well as deleting everything that had the word "cache" in the name. Actually, it has been doing this on my tombstones ever since the Life and Death Pack, now that I think about it, but I haven't brought it up. Sometimes it goes away on it's own when I exit and restart the game, but then it picks it right back up again and does this. Does anyone else have this issue? Since I don't know how to describe this, I don't know how to look for fixes by myself. Please help!32Views0likes0CommentsSims 4 not launching on mac
I bought the new sleek bathroom pack installed it on my game and now it doesn't load. i am able to get to the page that says load game and once it goes to the 2nd screen it just stays there. i had to force quit. i have repaired the game, uninstalled and re-installed, and deleted my mods.Leenahs8 months agoRising Newcomer27Views0likes0CommentsSlow game
Hello, does it take ages to load screens in your game too? I don't have mods nor cc installed, tried to repair the game several times but still it takes so long (never happened before) to go from a screen to another, for example from cas to gameplay or to visit a place, to move or just to load the game... I thought it could be the numerous packs I have installed, maybe? I don't know...cause if this is the motive then do I have to remove all of them?😅 Thank youveronicasalva8 months agoSeasoned Newcomer31Views1like0CommentsCan't launch game
Hello I have switched from Origin to EA and can't launch the sims 4. It. starts to launch and then it freezes then I have to force quit. I have cleared the cache and tried repairing game and I un installed the game and re installed it again but nothing has worked. Anyone got ideas?KHMacD8 months agoNewcomer35Views0likes0CommentsSims 4 annoying shadow glitch
so I JUST downloaded sims 4 on my 2017 macbook pro, no matter the settings i have set it too, the shadows freak tf out, how do i stop this??? i hear people talk about deleting and moving a folder or whatever, but all the folders i have are empty. no i do not have mods for you mods who need everything.monkedonkegame8 months agoRising Newcomer36Views1like0CommentsGame crashes at the sims 4 page, does not even go to main menu
For the last few days every time I try to open the sims 4 it crashes on the sims 4 graphic. It does not even go to the main page before crashing. I cannot play the game at all. I do not have any mods or cc. Never have. I uninstalled and reinstalled, which did not change the issue. I deleted everything ea and sims related from my computer (Mac) and it still did not do anything. MacBook Air (M1, 2020) Chip: Apple M1 Memory: 8GB macOS: Sequoia 15.4Rebecca13j8 months agoRising Newcomer43Views0likes0Comments
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