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Unable to save anything to library/all of my sims and lots have disappeared
Ive been having this problem for a few day, but I can't save anything to my library, both from the Gallery or my own sims/lots. I'm also missing all of my own sims and lots from the past 3 years, but the lots and sims I had saved from the gallery are still there. It is not a storage issue, I've tried taking out all of my mods, repairing the game, and uninstalling and reinstalling. At this point, I'm at a loss and don't really know what else I can do. Please help!!
Household Disappearing
I am playing on PC via Steam, and recently started experiencing one of my households disappearing. I played as the household and after I saved then exited, I came back to see a different household in the menu. I clicked resume and tried to switch to the other household through manage worlds, but their lot is just an empty house, everything is there but the family. During this they don't show up in my played households nor my other households and aren't in the relationship panels of the Sims in the household it switched to (they're family, legacy save). I went back to the menu and recovered a save that had the family. I play as normal, save, exit - same thing happens again. Over the course of days now I've done eveything I can find on Google: verifying my files via Steam (a few times), clearing cache, trying to use "save as" instead of save, uninstalling & reinstalling the game - and sometimes I'd be safe and get to keep my progress, but eventually I'd end up with the same problem. I've exhausted all the information I can find and all the things I can think of and nothing fully fixes it. Any help would be greatly appreciated.My game freezes after giving birth/naming offspring
My sim was finally living the good life. High in her career, earning that bread and had been engaged. Close to solving the strangerville mystery she got abducted by aliens and was expecting Twins. She went into labour and at the hospital I named the twins and as I closed off the naming tab the game froze I waited for 5 minutes and nothing only her and the doctor appeared to be frozen while her fiance was stuck in a support loop. Everyone else in the hospital was also in a loop and I could not click anywhere only the three dots at the top to exit the game. I had saved when she went into labour so I thought nothing of it. Closed out, repaired the game, deleted cache and went back in. I got the same issue. 2nd try I took out pandasama child birth mod. Same issue I took out mcc and rpo same issue I even tried sending alone to hospital and the same thing I dont want to start the save all over again.💔
My Sims 4 game continues to crash into two hours of game play
Every time i play the sims 4 game, my game suddenly crashes and shuts down after 2 hours of game, I have tried numerous methods to fix the crashing. The methods that i have done to fix my game are: •Removing my mods and cc •Delete and Reinstalling the sims 4 and ea app •cleared cache and localthumbcache •Repaired the game numerous. •Deleted and reinstalled my dlc packs •Renamed The Sims 4 Folder If i could get any help or advice it would be really appreciated.World will not install
have tried every solution I could find online and I still am not able to play the game with the enchanted by nature expansion pack. I have removed all mods and cc (mods folder is currently empty until I can find a solution), I have uninstalled and reinstalled the game multiple times, I’ve repaired the game multiple times, I’ve cleared the EA and Sims 4 cache multiple times, I have removed the EP19 folder and redownloaded, I only have 1 EA account but have also ensure I am logged in to the account where the pack was purchased. I have also restarted my computer multiple times to ensure any changes were hopefully saved as per the guides I’ve found online. Is there another solution I have not tried to fix this issue?
Game not launching after install on new PC
I just downloaded everything onto my new laptop and now whenever I go to start the game, it never launches. It sits in the task center with 0% activity. I've tried repairing the app and the game - nothing. I just paid money for more DLCs that I would like to actually play, seeing as I cannot find a way to get a refund. Hope someone can help, TIA.
Ingame Screen Glitching
Hello everyone, my Problem is that my ingame screen is Glitching. I already removed all my mods and cc, repaired the game, updated all my mods and tried all the previous Graphic settings that helped other people (Edge Smoother, Vertical Sync, Low settings). Are there any more Tips? 😅😢
Trouble with packs through Steam and EA
I recently got a new gaming laptop and was attempting to download the game and all my DLC. I first tried downloading through EA app first and all my DLC purchased through them downloaded just fine but then my Steam purchases said deactivated. So I uninstalled and tried again but downloading on Steam first. Just for it to do the same thing but the opposite packs, so my EA DLC were showing as not installed even though they were. I've tried four or five more times uninstalling and reinstalling but still nothing has given me access to all of my purchased DLC at the same time.my game does not open
When I try to open The Sims 4, I get the message "It failed to start due to an error on our end." I've tried the following steps, but the problem persists: 1. I completely uninstalled and reinstalled the EA App and The Sims 4. 2. I backed up the Documents folder and cleaned the localthumbcache.package file. 3. I ran it as administrator and uninstalled mods. 4. I checked for EA App updates and performed a repair. 5. I temporarily disabled my antivirus and firewall. The game still won't open. Please check if the issue is related to licensing or authentication.[CURRENT ISSUE] Sims 4 Unable to Start, Already Running
Overview jump to: Workarounds This is a common error that is usually caused when Sims 4 cannot access the user folder in Documents > Electronic Arts. It can also be triggered by outdated or otherwise broken mods or custom content. This guide is only for this specific error in Windows. If you're seeing the error on a Mac, please use this dedicated Mac thread. If you have a different problem, please create your own thread in the appropriate tech (PC, Mac, Console) forum, or the Gameplay or Mods & CC forum, depending on the nature of your issue. Workarounds These workarounds are listed in order from simplest to most complicated, to avoid anyone doing more work than is necessary. If you've already tried one, or it doesn't apply to you, move on to the next step. jump to: Pause Onedrive syncing jump to: Remove mods jump to: Clean user folder jump to: Reset date and time jump to: Temporarily disable antivirus jump to: New Windows account jump to: Move/restore location of Documents jump to: Reset permissions for Documents jump to: Virus scan Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Remove mods It's as simple as that: Move the Mods folder out of Documents > Electronic Arts and onto the desktop, and delete localthumbcache.package. If this works, something in the Mods folder is the problem. Look for updates to your mods, especially after a patch; or use the 50/50 method to sort through the files in the Mods folder. https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Keep in mind you may have more than one broken mod or cc item, so be sure to test every file at least once. ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ Reset your computer's date and time An occasional cause of this error is your computer having the wrong time and date. So try changing it to something else, then telling the system to use internet time again. ↑ Disable antivirus (TEMPORARILY) An overzealous third-party antivirus or even Windows Defender can block Sims 4's access to its user folder. To test this theory, temporarily disable any third-party antivirus, just long enough to try to open Sims 4. As long as you're not doing anything else at the same time, your computer should be safe. If this helps, set exceptions for TS4_DX9_x64.exe (if using DirectX 9) and/or TS4_x64.exe (if using DX11) as well as EADesktop.exe. You can find a more detailed guide for your specific antivirus in the online documentation provided by the publisher of the software. For Windows Defender, the only potential problem is with Controlled Folder Access. Please see this post for instructions on changing its settings or disabling the feature entirely: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like to try to fix your old account, please see the next two sections. ↑ Move or restore location of Documents If Windows has placed the location of Documents somewhere Sims 4 can't access properly, you may need to move the folder. To find the current location, search in Windows for Command Prompt, open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" This will return the full file path to Documents. Unless you've chosen a custom location, it should be one of these, depending on whether OneDrive is involved: C:\Users\[username]\Documents C:\Users\[username]\OneDrive\Documents If you see a different location, one you didn't intend to use, changing it may help. If Documents is in OneDrive and you don't want it there, the best course of action is to tell OneDrive to stop syncing your files, as described here: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 If this doesn't successfully change the location, or your Documents directory is in a different unintended location, you can change it by editing your computer's registry. Be very careful when editing the registry—an error can cause problems up to and including preventing your computer from working at all. So please follow these instructions exactly, and don't touch anything other than the Personal value: https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720 Important: This process is only for moving Documents to another location on an internal drive. DO NOT move Documents to an external drive. If you would like to store your Sims 4 user folder externally, please use this guide instead. Important: Please also keep in mind that when you change the location of Documents, you also change the location where Sims 4 looks for its user folder. You will therefore need to move your saves and other user files to the new location. ↑ Reset permissions on Documents folder When Sims 4 works in a new Windows account but not your existing one, the problem may be broken permissions in the old account. You can use the takeown command to reset the permissions on the Documents folder if necessary. First, move the Electronic Arts folder out of Documents, or delete it if it's empty. Search in Windows for "Command Prompt," open it, and enter this command: reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal" The location you see is what you'll use for the command. The command itself is this: takeown /F "[file path to Documents folder]" So it will probably be one of these, but double-check anyway: takeown /F "C:\Users\username\Documents" or takeown /F "C:\Users\username\OneDrive\Documents" Write your actual username for this Windows account (your main one) instead of username. Since the syntax needs to be exactly right, please copy this command to a Notepad file, substitute in your username, and then copy that string when you're ready to use it. Hit Windows key-X and choose either "PowerShell (Administrator)" or "Windows Terminal (Administrator)," whichever option is offered, paste the command into the window, and enter. Then restart your computer and try again to play. If that doesn't help, please see the accepted solution of this thread for further troubleshooting: "A problem occured while saving the game. No game session data was preserved." | EA Forums - 9150501 You'll of course apply these steps to the Documents folder your account is using, wherever Command Prompt told you that was. ↑ Virus scan If none of the other troubleshooting steps help, or one of them helps temporarily but Sims 4 stops working again, before you've added back any content or made any other changes that would account for this, your computer may have a virus or other malware. So it's worth running a virus scan. Download Malwarebytes (the free trial is fine) from here: https://www.malwarebytes.com/mwb-download Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job. This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else. The Malwarebytes report is simple to understand if it doesn't find anything, but if you'd like me to take a look, feel free to reply to this post and attach the report. ↑ If none of this makes a difference, please post in this thread asking for further help. Let me know whether you can play in the new admin Windows account or not: this is important diagnostic information.Error message when trying to upload sims on the gallery
Hello, I tried to upload sims on the gallery recently and it suddently stopped working. I uploaded a family in a new save (I don't have any mods or cc in this, it's a completely new folder and game) without problem, even two times because I realised that I missed something so I deleted it then uploaded it again, then after deleting two or three other creations I tried to upload another sims family to the gallery and got the error message that my request can't be processed by the gallery and try later. I tried to repair my game multiple times, move back to direct 9, get a new folder, upload directly instead of first saving it to my gallery, tried to upload from cas, the main menu, inside the new save, waiting to see if it'll still upload, nothing works
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