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[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.32)
Index: Current console specific open bug reports Crashing issues DLC issues (packs have gone missing/showing as unowned) Error Code: 0 Current Console Specific Open Bug Reports Please update your game to the latest version, and then power down your console completely before restarting and launching the game. If this does not resolve your issue, please read below for direction on opening a bug report with more information if there is no current dedicated thread for your issue. Xbox Update and Power Instructions PlayStation Update and Power Instructions Here are the current issues and open bug threads for Xbox and PlayStation. Please read through the following and post your issue in the corresponding thread- if your issue does not have a dedicated thread listed here, please open a new bug report following these steps so we can further track the issue. General Tech Issues: [NEEDS INFO] - Paint Mode in CAS crashing game [UNDER INVESTIGATION] - Cursor is missing [UNDER INVESTIGATION] - Console crashing issues [VERIFIED] - Endless load times [AWAITING ADDITIONAL REPORTS] - Menus scrolling too quickly [AWAITING ADDITIONAL REPORTS] - Lag when adjusting camera [AWAITING ADDITIONAL REPORTS] - HUD disappearing [AWAITING ADDITIONAL REPORTS] - Error Code when saving [AWAITING ADDITIONAL REPORTS] - Controls not responding Live Mode: [NEEDS INFO] - Sims won't perform queued commands [NEEDS INFO] - Game breaks if a prompt comes up while moving an object in live mode [VERIFIED] - Smudged tattoos, blurred make-up in Live Mode [VERIFIED] - Interaction menu lagging when selecting objects [AWAITING ADDITIONAL REPORTS] - Lagging when cooking [AWAITING ADDITIONAL REPORTS] - Blurry household items [AWAITING ADDITIONAL REPORTS] - Events unable to gain rewards Build Mode: [VERIFIED] - Unable to scroll in Build Mode [AWAITING ADDITIONAL REPORTS] - Can't rotate lot [AWAITING ADDITIONAL REPORTS] - Freezing after placing roof [AWAITING ADDITIONAL REPORTS] - Unable to rotate roofs Eco Lifestyle: [VERIFIED] - Evergreen Harbor flickering pyramids Growing Together: [VERIFIED] - Can't scroll on expanded list of milestones [AWAITING ADDITIONAL REPORTS] - Screen freezes when choosing a time for stay over Businesses & Hobbies: [VERIFIED] - Custom tattoo limit errorEA_Solaire1 hour agoCommunity Manager22KViews1like3CommentsGame unplayable after update frequent crashes slow loading expansion popups
Hello after the last update the game has many problems I play on console and I do not use mods Before the update the game crashed only a few times Now it crashes much more often around 10 times even right after starting The game is very slow Loading takes up to 20 minutes Every time I start the game all expansion pack windows appear again I have to close them every time and it takes about 15 minutes During gameplay the sims often freeze and take a very long time to perform actions Sometimes they stay stuck for a long time before doing anything The game also crashes frequently when I try to save the game I have already updated the console and the game to the latest version I also tried deleting everything and starting again The problem is still there The game is not usable like this Can you please check if this is caused by the update and help me fix it Thank you [Thread moved from The Sims 4 IT to The Sims 4 EN, please review the guidelines to find the right language board for your post. EA_Claus]82Views4likes4CommentsPS5 Game sharing Not Working?
Not sure where to put this. I play mostly on PS5 and have game sharing turned on so my alt account and family members have access to all my packs. Yesterday I bought the Modern Luxe Kit from the new marketplace but it only shows up on my main account where I bought it but none of the other accounts. Last month I bought Lovestruck and Life & Death and they show up on all accounts just fine. Is this a bug??Sasquatchaf19721 day agoSeasoned Vanguard63Views0likes1CommentCannot play in live mode on console but can use build mode
I have checked to see if there is a similar bug but cannot see one. My issue is that my sim and their two toddlers were travelling with from their residential lot in Chestnut Falls to a playground lot that I placed in Newcrest. When I choose the playground lot, It came up with an error message about restarting, the message disappeared so cannot remember the exact wording of it but an exclamation mark appeared on the playground lot. I restarted the game and cannot play any household now, it starts the process of loading into any household but goes back to the manage worlds screen everytime. I have completed a hard reset of my Xbox, unplugged it, does the same thing of not loading into any households. I can edit lots in build mode, I went to the playground lot and tried to change it to Generic and removed and put down some new items. I tried to save the lot to the new generic but just an infinite saving screen does not progress any further. I have tried a totally new save file, same issue, cannot play any households. I have uninstalled and reinstalled the base game, all kits, games and stuff packs, I own most of them but still cannot play any households. What else can I do?Cazzalh20113 days agoSeasoned Newcomer38Views0likes4CommentsI have to launch a different game b4 trying to launch the sims
Every few weeks i will try to launch the sims and it will say loading took to long and close. I usually check for updates for my other games b4 launching anything so the system will process all the DLC. Yesterday i tried to open sims and got the loading message so i closed the game and launched Baldur's Gate 3 once i got to the menu i closed it and tried to launch sims again and it loaded no problem. This has been happening off and on for months now.Spitfire53164 days agoSeasoned Novice45Views1like2CommentsGame not working
Having issues with my game. Most of my packs aren’t working. I can’t even play the game. I try loading a saved game and it says some content is missing and needs to be loaded or installed in order to play. When I try clicking the view packs option nothing happens. Nothing loads. But it says if I play the save without the content it could corrupt my game and make it unplayable? What do I do??Lights_Reprisal5 days agoSeasoned Newcomer121Views1like8CommentsCan't download sims
This new xbox update doesn't work at all they need to fix it i hate this new updatedeny145875 days agoSeasoned Newcomer82Views2likes3CommentsCannot enroll into university
Ive attempted to enroll my sim into uni a few times, I get to the last part of enrollment and press confirm. The tick gets greyed out but the screen is stuck on the moving part. Ive tried going into manage worlds, but when I do, my sim vanishes from the game entirely. The only way I can get it all back is shutting the game down and opening it back up again.ob20tjoi77p36 days agoRising Newcomer65Views0likes3CommentsUnplayable on Xbox
Since the new update, every time I start up the game I have to spend 5 minutes reminding the game I know I own too many packs. By the time I get finished with cancelling all of the pop ups I don’t even want to play the game. Then there’s sharing things on the gallery, every time I try and see what items I’ve used, the game crashes but because I know 101 pop ups are coming if I restart the game, I don’t bother playing again. If I try and restart the game, it doesn’t load and crashes straight away. I have to wait half an hour for the game to actually work. On top of that, it’s saying I’m missing packs in the gallery but I own them otherwise I couldn’t have used the items in CAS. From a person who spent 18 hours on a day off playing, I can’t even enjoy playing for 5 minutes.102Views4likes2Commentsbreaking
Every-time i loud up the game it shows me all my packs as if i just bought them. Once i actually load into my game when i get them to do task it max’s out the task bar thing. the game randomly crash’s so i cannot click on anything or even save me game n leave. why is this happening??61Views0likes1CommentMissing own packs
I am missing packs that I own. When I go to the world I am missing worlds that I know I own and it says that I own them and I can't find them or reinstall them. Also the gallery freezes when you're trying to download something off the gallery.Kayla88418 days agoSeasoned Newcomer105Views0likes4CommentsWhy is my sims different colors?
I just log in after a couple of weeks and suddenly my sims is all red and white and I don’t know what’s going on, it says in unable to log into marketplace online but what does that mean? I have bought a lot of packs and kits did I lose it all or how can I get it back??giall_x9 days agoRising Newcomer39Views0likes1CommentNew update problems April 2026
Hello! With the new update in April 2026, these are the issues I am seeing: 1.) Upon loading, the packs are showing as “new” and I have to click through all of them before I can load my game. 2.) Crashing when trying to place a gallery item and also upload an item to the gallery. Happens for both lots and sims. 3.) Crash upon trying to save the game from a lot. I tried starting a new game, waiting 1 min after opening gallery as suggested before interacting, and cleared the reserve space. Any other ideas?VirtuosoMoney379 days agoSeasoned Newcomer906Views10likes5CommentsPS5 glitches in game
Hi! My sim constantly showers. This started recently where she showers, gets out, showers again & repeats the process over and over again. Another issue I’m noticing is her outfit and her hair doesn’t save. Everytime I change her outfit to the one I want and save it, the game loads and she’s wearing a completely different outfit hair. I don’t understand why it’s happening but it started 2 days ago.Sbiebsxox10 days agoNewcomer84Views0likes3CommentsPs5 Create a sim bug
When in create I sim I can’t rotate my sims as I usually would and got a strange bar at the bottomgothgirl02010310 days agoSeasoned Newcomer66Views0likes1CommentCenter on Current Lot button misplaced on console
Button still accessible, but now you have to toggle UI select mode (or whatever you call it), navigate to Notifications and then go one step further to the right. p.s. this has been an issue since 2021 when on PC said button was moved from bottom row to the topkusurusu10 days agoSeasoned Ace25Views0likes0CommentsInnisgreen glitch?
I just downloaded the Enchanted By Nature Pack and the lot under the big tree (Crannamor Residential) isn’t coming up on my map. It shows the tree, but no actual lot. Has anyone else had this issue? I have a specific sim that I’m trying to move in there and the lot doesn’t come up when I try to split households. I can’t even directly travel to the lot. I have to travel to one of the surrounding lots, find the house, and then I can click the visit optionKaryssa2210 days agoRising Newcomer84Views0likes3Comments
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