Forum Widgets
Featured Content
Recent Discussions
EC 10610 error
I always popup the EC 10610 error when I launch BF 6 BETA from EA app. How can I resolve this problem?steames015 hours agoSeasoned Traveler269Views0likes10CommentsStay Over Event Update
I was playing the Sims 4 and my sims parents are divorced, I would like Mom to have the daughter on every other weekend, but I do not want to have to edit this on Manage Worlds every time to move my child from one home to another. I am shocked that when this stay over system was integrated into the game this feature was not all ready on it for the thought process of divorced families. So my idea is to be able to select the house you would like to have the stay over at, so this can be at a friends house you stay the night at or at the other parents house for a weekend, or even staying with grandparents while the parents have a weekend alone. This could really change my game and I would love to see this added into the game. Right now the current system set up is you press start the stay over event and you select who you want to have at your home. You cant really decide if you want to stay over somewhere. If we could update this system to really flesh out story telling that would be nice. Sincerely BobbySimming :)2Views0likes0CommentsSims 4 won't update- stuck on preparing
I've had this issue before but this is the first time where I haven't been able to resolve it myself. Trying to install the update for Sims 4 but every time it gets stuck on 'preparing'/3% infinitely. I have tried everything I can think of-- restarting the app, restarting my computer, clearing the cache, running EA app as administrator, limiting download speed, not limiting download speed, even tried these multiple times. Nothing that has worked before is working this time. Some attempts it would flash between 3% and 0% before repeatedly saying there was an unknown error, other times it just gets stuck and does nothing, always at the same spot. Just now, I tried pausing the download and restarting the EA app again, but now the app itself is frozen on the 'connecting to the EA app' popup with the logo, and it has been stuck like this for over ten minutes. What the heck do I do????? I've been trying to get the game to update for over an hour now. Something that might be of note is that since I don't have enough space on my laptop, I have the sims 4 installed on an external drive that is plugged in to my laptop. But that's never caused any issues before. It's never gotten this badly stuck for so long before. Help???16Views0likes1Comment'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?
I read all the forum messages about this issue from 3 years ago and tried all their solutions. I sent in a ticket to EA Games. I cleared the cache, restarted everything, went into the EA Games folder in my program files, tried running as administrator, tried everything else people mentioned. I forced a game update, an app update, and all produced no results. What is the point of having a game you can't open? I never had this problem before the app. Yes, my new laptop meets and exceeds all requirements. Running Windows 11. What else can I do? And if the error is on EA Games end, why can't they fix it? CM title editSolved10KViews35likes283CommentsMultiple EA Games go to Activation Screen on Launch
Mass Effect 2, Mass Effect 3, Dragon Age 2 go to activation screen when attempting to launch. Won't accept credentials or keys. None of the steps above worked. Mass Effect, DAI and DAO launch. I suspect because I haven't tried to repair or reinstall them. It seems that since the Origins server appears to have been shut down in April, games can't find server to validate credentials or keys.ThunderH4mmer17 hours agoRising Newcomer9Views0likes0CommentsDOGS AND CAT SUPPLEMENY
2 years ago I got a dogs and cats supplement and when I installed it i have it for like 3 weeks and then after an update it crash out and to this day didn't get it I can eve show the proof, I bought it in a DVD and also got a codecygank419 hours agoNewcomer10Views0likes0CommentsPSA: Sims 4 "Failed to launch game - An error on our end" -> Check Your Mods!
Sims 4 has failed to launch for some weeks now. I've uninstalled and redownloaded multiple times, repaired multiple times, as well as moved folders around and nothing seems to have worked. I've attached the error message I get when I try to launch. edited title for visibility. -puzzlezaddict CM title editSolvedPalmerjm002 days agoSeasoned Novice5.4KViews24likes551CommentsCustom Avatar not Working
I can't upload an image to replace my avatar. I am going into the EA app clicking on "My Profile" then clicking on "Manage". It will then take me to the Account Management web page. When I click on the little pencil button next to my avatar the only option that comes up is "Choose from gallery". There is no "Upload Image" option.56Views1like5CommentsFC26 controller not working PC (Ea App)
Good day I am having an issue with any controller I connect when playing FC26 via the EA App. I noticed that when connecting my controller whether it be PS4 controller, Xbox controller or My Pro controller newly purchased the controller is connected via cable but the minute the game starts up my light of the controller turns off and goes into the charging state... I can play any game mode offline but when playing ultimate team the controller responds in squads and rush but I can only pass, shoot and lob when playing Rivals. I know its an on going issue but every time i try with any controller it disconnects me and I get a disconnecting notice. Its frustrating. I have tried updating my GPU, windows and game, I have set the FPS to 60 with vsync on and off and sometimes my controller responds for 5 seconds and then i get the message that I must connect my controller before i forfeit the match. I tried playing with keyboard when that happens but even my keyboad doesnt respond .i have to completely close the game and restart for my keyboard to respond. Is there any solution yet as I see that its still under investigation. This is frustrating cause I cannot finish the timed objectives and its all because i cannot complete the rivals part of the objectives. Please help me get a solution ASAP Regards VERY FRUSTRSTED WITH EA PLAYER!!!!80Views0likes0Comments[UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On
Hi all, For last few weeks, the right side of the EA app is in indefinite loading screen. My profile pic, status and friend list are a part of this infinite loading screen, PFA. Because of this, in game friends who are online don't show up as well as I don't show as Online for my friends. I have no issue playing the game but I am no longer able to play with my friends. Tried the following but nothing helped: App uninstall and re-install. Delete reg edit entries, clear local data after EA uninstall and reinstall. Delete Apex legends and EA app, delete all involved folders, local data, reg edit entries and reinstall. Restart router. Also tried installing EA app in D: drive(custom location) but it keeps installing in C: drive. Not sure if this helps though.Solved12KViews37likes318CommentsI have tried everything and nothing works
Hi everyone, like the title mentions, I have tried everything, and nothing seems to be working. There is nothing online that covers my issue.... I would really love to play my game soon.... any tips, advice, or YouTube tutorials are welcome. I am a Mac user...please, helpIvannad_212 days agoRising Newcomer41Views1like0Comments[ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs
---------------- Sep 10th 2025 edited ------ Issue Not Solved yet. nothing else mentioned previously about EA app or EA official website in main post has changed. STEAM platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. Epic platform provides full TS4 packs for purchase properly while the EA App abides the regional standards shared by EA colleagues and restricts those packs for purchase. (snap attached below) All these platforms mentioned above are checked in the same region that is listed by EA colleague impacted by the "Regional Standards". For windows PC users, you could check on Steam and Epic if you feel like to. The "solution" will automatically go back on once I remove it. ----------------- Sep 7th 2025 edited ------ nothing else mentioned previously in this main post has changed, except that on STEAM platform the packs are actually ON SHELF FOR PURCHASE properly, which is totally different than what the EA colleague shared before (I quoted previously). Unfortunately I'm a Mac user so this doesn't help me at all, but for all your PC players this might be a good news for you to check out on STEAM to see if this is the same for you in your regions. Since this seems to be the only way, I might keep updating the information I could find on my own to help me, or anyone who cares about this issue, understand what's going on, at least before I give up purchasing. ----------------- Sep 5th 2025 edited ------ With the new EP "Adventure Awaits" pre-order coming, the EP "Enchanted by Nature", which WAS ON SHELF FOR PURCHASE DAYS AGO, now has been REMOVED from EA Store. What's more, there's NO WAY to create bundles ourselves to purchase now. This is BEYOND RIDICULOUS. I wonder which kind, or which exact terms, of regional standards would so kindly and mercifully allow a certain product to be SOLD IN A PHASE before getting PROHIBITED?? Is this REALLY about standards that come from the impacted regions (listed by EA colleagues below quoted earlier), or is this actually an EA Policy??? With no exact terms quoted, with no exact time schedule announced, the only gesture that Sims4 Players who are shut out from purchase can read from the current situation is that EA doesn't care about these players buying or not. Only speaking for myself, I understand the marketing policy to promote new products and withdraw the early ones in order to concentrate the revenue or whatever to meet the internal KPI, however, it is a totally different thing to keep customers in the dark, only throw out vague explanation and publicly launch new product in such a self-conflicting way. "No clear information" is an information and an attitude also. ----------------- Aug 19th 2025 edited ------ For Sims4 Players who share the similar issues: the current situation is that for now there's "no way" for players from some regions to buy some of the packs of The Sims4 in any platform, as long as you're from the influenced regions. "Heya ChakahStrange I've gone ahead and merged your threads together as they were mostly on the same topic. The reality of the situation is that we must abide by regional standards and practices when offering content for sale in that region. This means that for any number of reasons in certain geographical locales we cannot offer content that may depict certain lifestyles, content, or cultural practices. So long as you're connecting to the PlayStation Network, Xbox Live, the EA app, EPIC Games or wherever you play The Sims 4 from this region, you won't see some of our content for sale for legal reasons." -- by EA_Cade (the related region information could be found in below from the reply of EA Community Manager, as I quote in here: Hi all, The Sims 4 and the DLC is not available in some regions of the world due to regional standards, I believe this includes China, Saudi Arabia, the United Arab Emirates, Oman, Kuwait, Qatar and Egypt. If you're currently in one of these regions, this would be why you're not able to download or view The Sims in the store. -- by EA_Solaire ) ----------------- edited notice --------------- to the players who are worried about this issue, please kindly check the reply from the EA community manager about the possible regional restriction to limit our purchase for certain packs. I only left this question on "Solved" is to let people to see this reply as a current purchase status, but it doesn't mean that we're able to buy those packs yet. And until this edited notice, I haven't got any reply on what the restriction really is, whether it's permanent or not, or what will the schedule to solve this be put on track. Aug 18th, 2025 ----------------- the original post ------------ As shown in my pics attached, I can't purchase the game pack "Growing Together"(in my wishlist) or "Businesses & Hobbies". The page of the pack display says "Not Available for Purchase / This game is no longer offered in our catalog, but there are tons more games to find. Just head to the browse page and start exploring." But the thing is, if I add "Growing Together" into a bundle and purchase other 2 packs in the meantime, the paying page will proceed. I'm a Mac user and I'm sure my EA app is updated for the recentest version. So, all I want to know is that is this a technical problem? (If so, how can I fix it?) Or is it just a promotion strategy that I can't purchase the above 2 packs only by themselves? (as all I can purchase solely on the app are those packs on sale)? I've seen lot of gamers talking about this situation on EA app for these 2 days. Since the sale is ending, I wanna know the answer, for obvious reasons. Thanks. CM edit: Edited title for clarity. Please refrain from removing changes made by CMs.SolvedChakahStrange2 days agoNew Adventurer3KViews10likes112CommentsSims won't download
This is the third time I have updated sims 4 and my saves were gone, mods wouldnt work, etc. Suddenly EA is making me redownload the game. My pets add-on is not downloading. This game **bleep**ing sucks now. I cleared my cache, moved old save file and mod file to current sims folder. Nothing is working. It keeps saying download is paused then when I continue download it says I need to enable disk permissions. I did that!!! Still won't work. It is beyond frustrating considering I have played over 400 hours of this game just for it all to be for nothing. EA is a joke. Please help. I am so confused at this point.madsxhrist2 days agoRising Newcomer24Views0likes0Comments- 26Views2likes2Comments
Purchased Madden 26 on Epic Games but still don't "own it"
I've linked my EA games app with Epic Games. If I unlink the accounts I can't re-link them until Feb of next year! I clicked to install my new game and it opens EA app to download it. Cool. The EA app doesn't say it's linked to Epic Games but my EA account on web browser DOES say I'm connected. I try to launch Madden in EA app and it says I don't own it? Completely useless! Going to request a refund if this isn't fixed in the next 24 hours.246Views1like7CommentsPersistent EC:105 Gallery Error — Confirmed Account-Based Issue, Not System
Hello, I'm reporting a persistent EC:105 error in The Sims 4 (Mac), which has been ongoing for several weeks. After exhaustive troubleshooting and direct contact with EA support, I can now confirm this issue is tied to my EA account — not my system, game files, or installation. Here is what I have done so far: – Fully uninstalled and reinstalled The Sims 4 and the EA App – Deleted all EA and Sims-related files from Application Support and Documents – Cleared all caches (EA App, game, system) – Removed all Mods and Custom Content – Emptied the Tray folder completely – Started a clean macOS user account – Installed only the base game, without any DLCs – Created a new save, new Sim, and tried to save a Gallery item locally – Error EC:105 appears instantly, even in this clean setup This proves the problem is not local — it is tied to my EA account's gallery or cloud data. Support agents were unable to escalate the case, and instead referred me to the forum. I am posting here in the hope that: - A Community Manager can escalate this issue to the technical team - Other players who face this same error can confirm or upvote - EA becomes aware that some gallery-linked account data is likely corrupted The EC:105 error renders core game functions (saving to Gallery, using builds) unusable. I have purchased many packs and rely heavily on the Gallery — this makes the game unplayable for me. Please escalate this case. I am happy to provide logs, screenshots, or a case number if needed. Thank you.ThaisMiguele3 days agoSeasoned Newcomer274Views12likes12CommentsEA play subscription error
Hello, every time I try to subscribe to EA PLAY PRO using different valid bank cards, the transaction fails. I've been trying for two weeks now, but I haven't been successful yet. I would appreciate your help in resolving this issue.rshhe3 days agoSeasoned Newcomer9Views0likes0Comments
Community Highlights
Featured Places
EA app
Discuss the EA app and your favorite games, and meet other players in the EA community to play with.EA app Tutorials & Guides
Read all the guides and info about the EA app!EA app Info Hub
Get all the info and news you need about the EA app!EA app General Discussion
Got EA app questions? Let's chat here!EA app Feedback
We're eager to know your thoughts on the EA app! Feel free to share any feedback or ideas in this community forum.EA app Technical Issues & Bugs
Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.