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My game keeps getting stuck on the loading screen
Whenever I try to play a my sim family by clicking on a lot, the game gets stuck on the loading screen and I can't access the gameplay. I've already tried the following steps to fix the issue: Deleted the localthumbcache.package file. Moved my Mods to my desktop Repaired The Sims 4. Even after these steps, the issue persists. I can reach the main menu and the map/lobby screen just fine, but as soon as I click on a lot or play game to enter the game, it gets stuck in the loading screen indefinitely. What can I do to resolve this issue ?Autonomy keeps turning off in every new save
Every time I start a new game, the option “Disable autonomy for selected Sim” is automatically turned on. Because of that, my Sims don’t do anything on their own, they just stand still. I’ve already tried the following: – Deleted the entire Electronic Arts/The Sims 4 folder to let the game recreate everything – Repaired the game through the EA App – Cleared cache and tested without any mods The issue still happens even on completely fresh saves. I’d like to know if there’s a configuration file that keeps forcing this setting, or if I need to reinstall the whole game to fix it.Game pack purchased through EA App not showing in game
I've downloaded the Sims 4 through Steam and have 1 pack already (Poolside - SP44) through a steam code and it works fine. Today, I purchased and redeemed the Lovestruck (EP16) pack through a code through the EA App. I restarted my computer and logged out of the EA app and cleared the EA App cache but when I launch my game, under my pack options it only shows the Pooside pack and shows the Lovestruck is not one I can select to enable. I have the base game only downloaded once via Steam and I believe the new pack I got is downloaded already (I don't see any option under manage in the EA app and it's not in my steam library). I added screenshots of everything I've got so far, hope it helps and someone can figure out why I'm unable to use the pack/items!
Freeezing
Hi ! I recently bought the new expansion (im total freak) but since the last update something is wrrrong. Im playing and suddenly EVERYTHING IS FREZZE. but the day it still going on, but not the hours, my sims dont move.. nothing works. "I can" save but I DOESNT SAVE, still freezzeee. I even use CHATGPT and according to chatti some factor is andrewposeplayer but i deleted it and NO SOLUTION. HEEEEELP. im sick at home and this is my entertainment.
I accidentally changed my package files to open with internet explorer…
please help. I accidentally changed my package files properties for my mods and my localthumbcahe to open with internet explorer…. I now cannot figure out how to restore it back to the default app it was using…. My sims games won’t load now, in the EA app the play button for my sims is grey (and with no option to reset or reload the game)… and when I can actually get the game to load it won’t load me into any households without throwing an error and telling me to restart the game.
Signing In
When signing in on the EA for Sims 4, my PC will sign into show that home screen with a red dot on Shop and a green highlighted home button. The screen appears to have a film over it, and it will not allow me to open my game play. I then have to go to Task Manager to shut down the Sims4 program. There are times that my doing this and then reopening it will allow me to go back in and play. However, after the newest download it has become worse. Could someone tell me why this may be occurring? I have removed all mods and cleaned my CC and done a repair. Thanks so much and onward to bigger and better.
Game still crashing
I use to have mods and stuff and deleted them to see if that would help, it did not. Are you using custom content or mods in your game ? Not anymore At what point does your game crash ? Between start and within an hour of playing. Is the crashing random or is there a pattern ? I say random because I can't see a pattern. But maybe if I scroll the screen too fast or I put the game on x3 speed. Is it an occasional crash or constant ? VERY constant.
Memory Boost Technical Issues and Feedback Thread
Sul Sul Simmers! With today's base game update, we've announced a new feature called Memory Boost on an opt-in basis for PC/Windows players that will be available starting September 23rd. If you're interested in enabling this feature, please see the patch notes here for instructions. If you're reporting a bug or technical issue you believe is related to Memory Boost, please use the following template: Platform: Which language are you playing the game in? How often does the bug occur? What is your current game version number? What expansions, game packs, and stuff packs do you have installed? Steps: How can we find the bug ourselves? What happens when the bug occurs? What do you expect to see? Have you installed any customization with the game, e.g. Custom Content or Mods? To help us better understand the technical aspects of the issues, we would also appreciate if you could provide additional information to us as well: Press the Windows key and type "Dxdiag" into the search bar. Click on "Dxdiag.exe" or press enter. When the DirectX Diagnostic Tool opens, click on "Save All Information". Save the .txt file to your desktop for easy access. Attach to your post here. And finally, any screenshots, video footage, or save files (please send the link to TheSimsDirect, additional instructions here: [INFORMATION] How to Send User Files to The Sims 4 Team) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience![CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview Failed to launch game An error on our end caused the launch to fail. Try again a little later. This is currently something of a catch-all error, caused by a variety of issues. And the game may in fact start but crash immediately after launch. Trying to relaunch the game immediately after it's crashed can cause the error as well. While troubleshooting this issue, each time the game fails to load, make sure the EA App is closed (exit out of it; don't just X out the window), and open the Task Manager and end the EABackgroundServices entry in the background processes list. Alternately, restart your computer. Workarounds jump to: Remove mods jump to: Clean user folder jump to: Set exceptions in antivirus jump to: Change OneDrive settings jump to: Update graphics driver jump to: Uncommon causes jump to: New admin Windows account These workarounds are listed in order of how frequently they cause this issue. So to avoid wasting time on steps that are unlikely to help you, it would be best to try the suggestions in order. Before proceeding, please repair the game. If you've installed through the EA App, open the App library and click Sims 4 > Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Installed files > Verify integrity of the game files. Remove mods The most common cause of this error is a broken mod, and the most efficient way to find out if that's your issue is to remove the entire Mods folder, and delete localthumbcache.package, in the same Sims 4 folder. This doesn't mean playing without mods—if it helps, you can test your mods and cc until you find the broken file or files, then restore the rest. If it doesn't help, move on to the next steps. While testing, use the new Mods folder the game created when you launched it without mods. Transfer individual files or subfolders rather than the entire Mods folder, and use the fresh Resource.cfg file rather than your old one as well. ↑ Clean user folder If removing only the Mods folder doesn't help, remove or rename (these have the same effect) the entire Sims 4 folder in Documents > Electronic Arts. If it copies instead of moving, or you get an error when trying to move it, stop here and see the OneDrive section below. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. If this works, you can start moving your content from the old Sims 4 folder to the new one. Start by testing your mods and custom content, if you have any. Use the new Mods folder and Resource.cfg file the game creates rather than your old ones. Test your mods and cc in batches, or use the 50/50 method described here if you have a lot of files to sort through: https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method Once you're done with your Mods folder, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, and Options.ini if you don't want to redo all your in-game options. The rest can be discarded; the game will regenerate the files and folders as necessary. ↑ Set exceptions in your antivirus Your antivirus blocking the game from starting can cause this issue as well. Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary. The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there. If you use Memory Boost (still in beta and opt-in only), set an exception for TS4_x64_fpb.exe. This article has instructions for Windows Defender and a couple of common third-party programs: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html If your antivirus isn't covered, consult the publisher's online documentation for instructions. A search for "[antivirus name] set exception" will probably find a user manual. ↑ Change OneDrive settings If OneDrive is running on your computer, whether you use it or not, it can block Sims 4's access to Documents and cause this error. First, try pausing syncing. Right-click the cloud icon in the lower-right corner of the screen, or sometimes hidden in the Tray (^ icon), to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402 ↑ Update your graphics driver Some users have fixed this issue by updating an old graphics driver. If you know how to do this on your own, go right ahead. To find the current driver version and date, click Windows key-X, select the Device Manager, expand Display adapters, right-click the name of your GPU (the dedicated card, usually Nvidia/AMD, if your computer has two), and select Properties > Driver. If you update through the Device Manager, which has an Update button in the menu, you will probably get a slightly older driver than the most current one. This is fine for testing purposes, and this driver may still fix the issue; just understand that you won't necessarily be up-to-date, and you may be told you already have the current version when you do not. To get the most current version, go to the driver downloads page hosted by the manufacturer of your GPU. If you don't know how to do this, or you'd like help or confirmation before proceeding, or trying to install the driver you've downloaded throws an error, please reply to this thread. Include a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑ Uncommon causes These have been the underlying cause for a few uses but don't appear to be major contributors. Still, if any apply to you, try the suggestions. Disable Game Mode and Game Bar: Both of these settings are under Windows Settings > Gaming. DirectX 9 mode: Sims 4 now defaults to DirectX 11 mode on most computers. To force DX9 mode in the EA App, open the App game library, click Sims 4 > Manage > View properties, add -dx9 to the box, and save. If you play through Steam, open your library, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows insider build: For certain other EA games, a couple of updates to the Windows beta build can trigger this error. I haven't seen this apply to Sims 4 yet, but if you're running the insider build, please see the accepted solution of this thread. Conflicting software: For other games (not Sims 4 as far as I've seen), MSI Afterburner or RivaTuner Statistics Server can trigger the error. You can close all unnecessary apps in the Task Manager; be sure to check the background processes list as well. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. The account name can only contain letters from the Roman alphabet and numbers, no special characters, accents, or anything else that isn't standard. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you'd like help fixing your old account, please see below. ↑ If nothing else in this guide helps or applies to you, OR if Sims 4 only works the new admin Windows account but you'd like to play in your old account, try the other steps listed in this thread, which is for a distinct but sometimes related issue: [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313 If those don't help either, please reply to this thread. Let me know whether the new Windows account worked. If it did not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑
I can't find the mod folder
Hi guys! I just changed my computer and installed Sims 4, the EA App changed the location of the game from the last computer, but the game still launch correctly.... But i can't find the mod folder in the file... Can someone help me out ? I miss my game 😖 Here's a picture of the folder!!Lagging and Not loading
Everything was fine earlier this morning but now I am having issues. When I could get into the game play it is really lagging and forces me to restart the game. I try and restart and I get the never-ending blue load screen. I've tried everything and I know this isn't an issue on my end.Pixelated screen on game launch, screen goes completely white and cannot play
Been dealing with this issue for a while. When I load the game the home screen is extremely pixelated, then entire screen goes white and I cannot play the game. I've uninstalled the game and reinstalled, tried to repair the game, updated my drivers, installed each expansion pack one by one and cannot figure out which pack in corrupted. Don't run any mods on my games or anything.
Saves wont show in game
Yesterday I loaded Sims and my saves were just gone? I played the day before that and had no issues. It said "unrecognized video card" at first and my laptop needed an update so I thought that was the reason but I updated it and it was still not working. It also said I have no cc and mods. I have all my mods, saves and tray in my EA folder in Documents so I don't understand why they aren't showing in game. I tried deleting localthumbcache, repairing, reinstalling but nothing works.
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