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Inventory keeps getting deleted
today i updated my game turned on my mods and loaded into one of my family saves and i realized that all of my sims inventory items were pretty much gone, all that was left was some upgrade parts and a camera, i had wayy more items in there. this also happened to the fridge, toy box and a bookcase, everything was gone!! i played for a little bit (bought my sims their items back to their inventory) and after reloading the game the items were gone once again. how do i fix this? i cannot play the game like this im really disappointed!! i play on pc
Update removed all books in my saved file
Hi there, I got today's update, and I made sure not to have the mods in the folder while it updated. When I went to look for my Bark magazine and werewolf book in my inventory, I saw that they're no longer there. I then went to the bookcase, and there were no books at all. I went to the library in the werewolf world, and again, the same thing. All the books are gone. How do I get them back? Thank you, Anita
Memory Boost Technical Issues and Feedback Thread
Sul Sul Simmers! With today's base game update, we've announced a new feature called Memory Boost on an opt-in basis for PC/Windows players that will be available starting September 23rd. If you're interested in enabling this feature, please see the patch notes here for instructions. If you're reporting a bug or technical issue you believe is related to Memory Boost, please use the following template: Platform: Which language are you playing the game in? How often does the bug occur? What is your current game version number? What expansions, game packs, and stuff packs do you have installed? Steps: How can we find the bug ourselves? What happens when the bug occurs? What do you expect to see? Have you installed any customization with the game, e.g. Custom Content or Mods? To help us better understand the technical aspects of the issues, we would also appreciate if you could provide additional information to us as well: Press the Windows key and type "Dxdiag" into the search bar. Click on "Dxdiag.exe" or press enter. When the DirectX Diagnostic Tool opens, click on "Save All Information". Save the .txt file to your desktop for easy access. Attach to your post here. And finally, any screenshots, video footage, or save files (please send the link to TheSimsDirect, additional instructions here: [INFORMATION] How to Send User Files to The Sims 4 Team) you can share of issues occurring are of great value to us as well. We look forward to your feedback and working together to enhance your Simming experience!
Game Crash for no reason
Since 1-2 month, my game keeps crashing for no reason. I have no mods, no CC and my PC setup meets the higher recommandations. I tried to repair the game, move out all my saves and reinstall the game but nothing change. After playing a little, the game crash. It happended sometimes after only 5 min in game, sometimes after an hour.
CRASHING
On a daily when I try to move household, travel etc. the game spins forever while loading along with crashing every single time. I have cleared cache, uninstalled the game and recovery option for the within EA Sports App. Any update or suggestions would be greatly appreciated can't enjoy the game before it crashes each time.Unplayable, cannot get past menu screen
Hi, I recently re-downloaded the SIMS4 with Cats & Dogs and was very excited to play after a few years. The first couple of hours it worked fine, then it stopped working entirely. Issue 1) It gets stuck on the blue loading screen. Issue 2) I cannot click anywhere in the initial game menu to resume the game (or start a new game). I have a Surface Laptop 3, processor Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz (1.50 GHz), Windows 11 Home 24H2. Basis steps I have done to resolve this so I can play: - Restarted Sims 4 (multiple timess) and removed/reinstalled - Restarted EA App (multiple times) and removed/reinstalled - Run the Repair via EAP (multiple times) - Rebooted PC (multiple times) - Ran from within the EA app, or from desktop, or directly using C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe I have no mods. Deleted localthumbcache.package within the folder, deleted folders within the cache and cachstr folders so they are both empty. Ran the game in Window version (not full screen). Copied the entire folder to desktop and launched from there. Then I deleted the copy but still lost my save. I also launched in offline mode and launched using -dx9. It does not work and I've lost my saved household so willing to try to get this to work so I can start fresh. It's getting frustrating as I've spent hours researching and figuring out what the problem is or what I am doing wrong. Any ideas? Thank you for your help, YvonThe game closes unexpectedly in the middle of the game.
For some time now, when I am playing my Sims game, the game unexpectedly crashes, thus losing all the progress made since the last save. It's something that happens without any warning; the screen just freezes for a second and the game closes completely.Shortcut Keys Not Working
I load into the game, enter Build Buy Mode all shortcut keys such as E Eyedropper, H Select, K Hammer, G Grid, Ctrl Z Undo will not work. When in Live Mode, all shortcuts are working without any issue. This was first noticed yesterday, 16.09.25, but have not been on for about a week prior. I closed the game and reloaded, but it would not fix. I reset everything to default, didn't not fix it. Eventually, I found what I thought was a fix. Close down game, Documents, Electronic Arts, The Sims 4, Find the file Options.ini, Rename it to Options_backup.ini When you restart the game, Sims 4 makes a new default one. This will restore all Build Mode shortcuts to default. Which it did. Then earlier today 17.09.2025, I logged in again, same issue. I closed the game and reloaded, and after about 5 to 10 mins it just started working as normal again. And, I just tried to play again, not 4 hours later, and the issue has reoccurred. So once again, I closed the game and reloaded, and after about 5 to 10 mins it started working again. I appreciate that the quick fixes are working, but I would appreciate if anybody could let me know if they've have the same issue, found more lasting fixes or know what might have gone wrong in my game? The only thing I can think of that I did 'differently' on the initial log in, is that before loading the save file and incurring the issue, I re activated Seasons, that was disabled via the in game pack selection tool, and loaded into a NEW save.
loading finishes before objects even finishes rendering
the loading screen to the household finishes too soon, and objects barely finishes rendering. i must wait for a min for the objects to fully render, like sometimes the objects are blurred out, doors not rendered yet, the ground terrain not rendered yet. and when sending my sim to eat a meal, the plate or that item disappears so that it can render and sometimes, its just so awkward, looking at a sim eating the air, so i need to wait until it renders the plates. note: this is a laundry list bug tip for the upcoming patch, not an urgent help.
Lots Saved to Gallery Library Not Showing Up
I went to save some households and lots to my gallery library so I could place them into a different save. Households I could save and then see them in my library no problem, but the lots won't show in my library. I got notifications that they saved and if I click on the more details in those notifications it pulls up the page for the lot, but it doesn't display in my regular library. I also have the sims 4 tray importer program and the lots show up in their so I know they are in my tray files so idk why they aren't showing up in my gallery library. I'm on PC and play through the EA app. I use some mods/cc, but I've tried removing my mods folder as well as repairing my game and restarting my PC and the issue still persists.
Game freezes when left idle for 30+ minutes
Most often it white screens and won’t budge or it crashes and closes completely. This time I left it idle for approx 1 hour (I play between working) and it is showing the main menu screen but is frozen, after having left it on live, paused. I do not have all packs- forgive me if I forget the proper names but I have pets, realms, celebrity, werewolves, vampires, laundry stuff, get together, supernatural, horse ranch, cottage no current mods or cc, on windows pc
My game keeps freezing
My game keeps freezing and than I think it crashes but it's still on my screen but Frozen I can't exit or go into anything! All I can do it switch off my PC! It freezes like every 10 mins or so! I'm so annoyed I have to save like every 2 mins....I even deleted the game I got no mods I reinstalled my game and it's still happening! And I know it can't be my PC because it can handle bigger games than the Sims very well like Fortnite and Marvel Rivals... Please fix it! I so badly want to play with the new Expansion pack Adventure awaits when it comes out but I won't buy it if my game is not gonna work! I'm heartbroken I really love the Sims but I can't play like this... it's been happening since the last update!😭Please help me!my game isn't working... but is it really the game?
Hey! Every time I open sims, my mouse and screen freezes. I have this laptop for the purpose of sims 4 so it was definitely a bit upsetting. I've tried everything i can think of and even searching online doesn't help. I've deleted the EA app, repaired Sims over and over, deleted all my mods, made sure to end the task of sims in the sims folder, NOTHING is working at all. Could someone help me out? Also, it doesn't look like the screens freezing for other players that I've seen online with a tint or an icon popping up. Help!!! By the way, I have touch screen, and I can click things with it, I just need to close and re-open the app to see what I clicked did. I had played the Sims for about 36 hours (on and off, not straight) before I began having this problem.
The game is unplayable
I'm really fed up with the bugs in this game. I cannot play with any of my families. The game allows me to go to world selection, but then keeps sending me back to world selection after selecting my sim family. Even when having created a new sim and going from there I have the same issue after I go out of CAS. Does someone have a solution for this? I have checked my mods and none of them are causing issues. I have not installed new content or mods since the last time I played which was a few months ago when the game was still playable.
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