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Sims 4 EA and Steam Help
I just got a new laptop and I am trying to connect my sims 4 game. When I first logged in, it says I was missing my for rent pack. When I went to manage packs, it says I can only manage it through steam. I tried to download it on steam and now suddenly there's a secondary sims 4 on my home screen and I now have for rent but every single other added content is missing no matter which icon I click on my home screen. I need help please I dont know how to get everything back in order and I dont want to mess something up I cant go back on.Freezing instantly when i launch game
sims 4 is freezing instantly everytime i launch the game. ive got a DxDiag but i cant interpret it. game has been working for ages and this issue has come on suddenly, ive tried just trying to wait it out and seeing if that helps but it hasnt. Ive tried uninstalling and reinstalling. ive tried other solutions that ive seen on forums and none of them are working i feel so stuck i dont know what to do.
Cannot Download Maker Packs from Marketplace
Hey! I recently bought some Maker Packs from the Marketplace, but when I try to download them, it simply does not. The downloading bar appears at 0%, and after a few moments, it says "Download Failed". When I go to the Download Manager, it states "Couldn't Complete Download". It also does not allow me to delete this message. The packs in question are "Reader's Nook", by ValiaSims, and "Rustic Nest", by KKBsMM. I've tried to clear the cache, repair the game, uninstall and reinstall the game - but nothing worked. What can I do?
Royalty Legacy Pack not working
I just bought this pack through the EA store on my Mac. I have updated, repaired, uninstalled, reinstalled, signed out, restarted..... everything.... and it will not show up in game. I still got charged for it and am able to uninstall/ reinstall. So what the heck is going on?!Gallery items not loading
I am trying to access the gallery but nothing seems to be loading. I’ve tried restarting the game, uninstalling and reinstalling, lots of the tips and tricks the internet has said: checking/updating/removing mods and cc that are broken Deleting local thumbcache Deleting cache through the ea pc app repairing my game through the ea pc app It just sits on this screen and I don’t know how to fix it. Can someone help me? I’m pretty new to the gallery etc. I don’t use it much but would like to learn more, which isn’t helpful if I can’t access it.
Yes , another black screen post...
Hello all, i have spent a few hours now trying to fix my game after recent events. I feel like I have tried almost everything, and having come from a game that was working before the automatic update, it is a little frustrating to say the least. I currently get the game to launch, get past the logo screen, past the blue background and plumbob screen and then we get a black screen with the Sims cursor and music playing ( no text ) I have tried the following checking/updating/removing mods and cc that are broken Deleting local thumbcache Deleting cache through the ea pc app repairing my game through the ea pc app Any ideas, please?[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup
Overview There is a problem with your game's setup. Please reinstall your game. This error has multiple known causes and, at the time of this writing, at least one unknown cause. So if you're not covered by the known triggers, some troubleshooting is in order. jump to: Windows 7 jump to: Windows 10 or 11 N jump to: Other Windows 7 If your computer runs Windows 7, you probably need to run Sims 4 in DirectX 9 mode. The game now defaults to DirectX 11 mode on most systems, but you can force DX9 mode in the EA App or Steam. For an EA App install, open the App, click Sims 4 > Manage > View properties, add -dx9 to the Advanced launch options box, and click Save. For a Steam install, open Steam, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows 10 or 11 N The versions of Windows with N in their names are stripped-down installs, missing some resources that Sims 4 needs in order to run. To find out if this applies to you, click Windows key-R and enter dxdiag in the run box in the lower-left corner of the screen. The dxdiag window will list your version of Windows: If you see N in the name, please install the Media Feature Pack provided by Microsoft. Information and instructions are here: https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-n-8622b390-4ce6-43c9-9b42-549e5328e407 Other So far, there have been a few reports of this issue without a definitive cause and where the above categories don't apply. If you're affected, please first confirm that you're running Windows 10 or 11 and not an N version, as described above. The first suggestion I have is to uninstall and reinstall the VC++ runtimes Sims 4 uses. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall all versions from 2015 and newer. Don't touch the others. You can get new versions here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 You only need the 2022 x86 and x64 versions, not the older ones and not the ARM version. The 2022 runtimes replace everything from 2015 on, although the older runtimes are standalone. Restart after installing the runtimes and before trying to play. If you're using ReShade or GShade, please remove the associated files and repair the game (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files). If that doesn't help, close the EA App and kill the EABackgroundService in the Task Manager's background processes list. Delete the Bin folder in [install location]\The Sims 4\Game, then repair as described above. This will redownload the default, unaltered files in Bin, without anything extra. It's possible that the installation of Sims 4 is in fact corrupt or missing some critical files. So you can also try doing a clean uninstall and reinstall, as described here: [PC] How to Clean-uninstall Sims 4 I will add any other known fixes or workarounds here as I find or hear about them. In the interim, if you're affected and nothing in this guide helps, please reply to this thread and provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑Room Type Change
I’m trying to change the room on the left (with the whiteboard) and the passageways towards the room into a public room for my sim’s already registered business but everytime I select public the room colour doesn’t change. I assume maybe it’s just a UI visual problem but the small business tab says that the business isn’t assigned, Therefore, even though the room says it’s public, the game isn’t acknowledging it as so. The lot is set to residential. I’ve removed railings, staircases, friezes and made sure all rooms were considered closed rooms but none of these methods worked. please help!
The game crashes and turns off (update 1.122.218.1030 DX11)
After the last update, the game still automatically crashes after a few minutes. The game also crashes when applying a boost or selecting multiple interactions in the queue. Quickly switching between Live Mode and Build Mode also causes the game to crash. In some cases, the computer even restarts automatically.
Stuck at a half-loaded title screen...
I just uploaded the newest update today, and now I am stuck at the title screen, which is suddenly mostly black with icons all over the place (see image). I tried removing and then deleting the one mod I had. Then I uninstalled and reinstalling Sims 4 from my computer, then totally uninstalled the EA app and reinstalled it with just the Sims 4 base game and no additional packs - and still I can't get past a broken loading screen. I've cleared my cache in the EA app, and have no cache file to delete in my Sims 4 folder. I have reset my graphics card, and I am at a total loss as to what I should try to get the game to load fully so I can actually play. Everything looks normal until the load screen, and the music and sounds associated with selecting different areas are as normal. But nothing loads past this point. In trying to troubleshoot, I was able to resume the game I had last been playing randomly on one attempt (don't ask me what I did that time; nothing seemingly different than any other time), and while my Sims autoplayed, I couldn't control anything. Every single time, once the game loads to the point below, I can't even close it without using Task Manager. Help![CURRENT ISSUE] Sims 4 Unable to Start, Game Data Missing or Damaged
Overview jump to: Workarounds Unable to start: Cannot start because game data is missing or damaged. If you have Mods installed please remove them and try again. If not, please repair or reinstall the game via Origin. [de4ee14f:29f00e76:00000000:4b0d852b] [Ignore the mention of Origin; this error message has not been updated.] This error can be caused by outdated or incompatible mods or custom content, as indicated in the text. So the first and simplest step is to remove your Mods folder and try again. If this works, great, you can now sort through your mods and cc to find the source of the error. You may want to use the 50/50 method if you have a lot of content to test. You can also check out @luthienrising's current "Broken/Obsolete and Updated Sims 4 Mods" thread, pinned to the top of the Game and Mod/CC Issues forum. This error can also be caused by a corrupt install of Sims 4, or the game being blocked from accessing the user folder. If the problem is not mods or cc, some testing may be required to identify the cause. Workarounds The idea here is to first narrow down the source of the problem, then identify and fix it. Please try these workarounds in order—they're listed from least to most time-consuming. jump to: Repair the game jump to: Pause OneDrive syncing jump to: Clean user folder jump to: New admin Windows account jump to: Reinstalling the game Some of these may be not be a convenient fix given your current setup. Where applicable, these sections also list alternate approaches, for example how to try to resolve a problem in your current Windows account when Sims 4 will only work in the new account. However, it's important to test each workaround as written in order to confirm or eliminate each potential source of error. Repair the game If the game's program files become corrupted, a repair may fix the problem. First, clear the EA App's cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If you've installed through the EA App, open its game library, click Sims 4, and select Manage > Repair. For a Steam install, open your Steam library, right-click the Sims 4 tile, and select Properties > Local files > Verify the integrity of the game files. ↑ Pause OneDrive syncing OneDrive can lock up the Sims 4 user folder, or any folder it's automatically syncing, for various reasons. The easiest way to diagnose this is to temporarily pause syncing. Right-click the cloud icon in the lower-right corner of the screen to see the option: If this helps, the underlying issue is OneDrive, and you may want or need to adjust your settings accordingly. You can choose which folders to sync, stop OneDrive from syncing your Sims 4 folder or all of Documents automatically, or get rid of OneDrive entirely. Please see this guide, specifically the "I don't want OneDrive to sync my files" and "I want to get rid of OneDrive" sections, for further help: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370 ↑ Clean user folder Testing with a clean user folder, otherwise known as a factory reset, means temporarily removing all user data. This ensures that nothing from your existing folder is preventing Sims 4 from loading. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, please see the OneDrive section above. Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. Your saves and other content will be intact in the folder you moved but temporarily not read by the game. Don't add anything to the new folder yet; just see whether you can get far enough to start a new save. If this works, you can start moving your content from the old Sims 4 folder to the new one, testing each time to make sure the game still loads. In each case, please move the files only, not the folder they're in, for example move the individual Tray files, not the entire Tray folder. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the contents of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ While moving over your data, if and when you see the "already running" error again, you'll know that one of the files you just moved is the problem, and you can split and retest that batch until you find out which one. For mods and custom content, the 50/50 method can make the process much more efficient. A single file or folder that prevents the game from launching is not recoverable; you'll need to delete it, or in the case of mods or cc, find an updated, compatible version. ↑ New admin Windows account It's possible that the problem is caused by a setting or broken permissions in your main Windows account, and the fastest way to test this theory is to create a new account. It must have admin rights (not a standard user account), and it must be local, as in, not connected to your Microsoft account. To create a new account, open Windows Settings > Accounts > Family & other users, click "Add someone else to this PC" (under Other users, not Your family), click "I don't have this person's sign-in information," then "Add a user without a Microsoft account." Choose the username and password, answer some security questions, and you'll see the new account. Click it and select "Change account type" to make it an Administrator account if it's not already. It should say "Administrator - Local account" when you're done: Click ctrl-alt-delete, select Switch user, and sign into the new account. Then open the EA App (and Steam or the Epic launcher if applicable) and try to launch Sims 4. You shouldn't need to reinstall anything. Your saves and other user data won't be available, but that's fine for the purpose of this test. If Sims 4 works in the new account, it means the problem is contained to your old account. You can simply continue playing in the new account if you want. For any saves or other user data you'd like to transfer to the new account, sign into the old account again and copy the relevant files to C:\Users\Public. This folder is accessible from all user accounts; you can grab the files from there once you're in the new account. If you would like to continue playing in the old account, here are additional steps you can take: Confirm that the Documents directory is in the correct location Reset permissons on Documents Run a malware scan ↑ Reinstalling the game If the above workarounds don't help, a simple uninstall/reinstall may not fix the problem either. Instead, please clean-uninstall Sims 4 and the EA App. (It should not be necessary to uninstall Steam or the Epic launcher if you happen to use either one, but the EA App should be removed in any case.) You will not lose access to any DLC you own. For Sims 4: Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4." Download Revo Uninstaller (the free version is fine) from here. Launch Revo, select Sims 4 from the list, and click Uninstall. Cancel the system restore point; you don't need it and it occupies extra space. Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan. Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete. Close Revo, and restart your computer. For the EA App: Launch Revo, select the App, and click Uninstall. Cancel the system restore point. The EA App may open a window. Click Uninstall, then in the Revo window, click Moderate under Scanning modes, and click Scan. Revo will present a list of registry entries. Click Select All, then Delete: you don't need or want to preserve these entries. For the leftover files and folders, click Select All, review the list and deselect anything you'd like to keep (this is unlikely, but it's worth checking), click Delete, and you're done. Close Revo, and restart your computer. Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games. If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else while reinstalling, your computer should be safe. If the game works, set exceptions for TS4_DX9_x64.exe (if you've set Sims 4 to use DirectX 9) and/or TS4_x64.exe (for DX11) as well as EADesktop.exe. Test the game once before restoring any user data as well. If it works, you can slowly add back your saves and other data from the old Sims 4 folder, the one you renamed prior to uninstalling the game. If and when Sims 4 stops loading again, remove the last group of files you added, and split and test progressively smaller batches until you find the culprit. Where the game has created a new file or folder, it's best to use that rather than your old copy. For further reading about the content of the user folder and what you might want to preserve, please see this: https://sims4.crinrict.com/eng/2014/09/user-files-explained/ ↑ If none of these workarounds fixes the problem, try the suggestions in this thread for a distinct but related error: [CURRENT ISSUE] Sims 4 already running | EA Forums - 11818313 If nothing there helps either, please post in this thread asking for further help. Let me know whether Sims 4 ever ran in the new Windows account, even temporarily. Please also run a dxdiag and attach it to your post. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it using the paper clip (Attachment) icon included with the other formatting buttons.Stuck on plumbob screen
I was playing the game totally fine last night - no issues. I went in today and now am stuck on the loading screen. It plays the sound as if it has loaded and is going to enter the game, but instead it just stays on the loading screen. I do play with mods and CC, but was playing less than 12 hours ago without a problem. I deleted the localcache and that didn’t help. I restarted my computer and the game multiple times and this hasn’t helped. Same issue each time - unless there was some update that I didn’t see happen between last night and today I am totally lost on what could be wrong since the game loaded yesterday night without error - help!!Not sure what kind of issue this is...
Hi! I'm not sure where to post this question. I cleaned up my mods and cc's after the update and reintroduced them all, on by one, back into my game. My game was running fine for the past ten days or so. My game was running fine yesterday. This morning, I turned my game on and a notification popped up saying "Turn Off Auto-scaling with OS Setting?". The two options to select are "Keep Current Settings" or "Turn Off Auto-Scaling (Recommended)". Now when I select "Keep Current Settings" the game wont load fully. It starts to load, and then it stops just before getting to the main menu. If I choose "Turn Off Auto-Scaling" I get a notification stating "Unrecognized Video Card". Can anyone help me figure this out? The game loads to the point of where I can see the green Sims emblem, with the info below that. Then the green emblem disappears, and only the info stays. Then the screen doesn't load past that.
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