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The Sims 4 Base Game - Game Ownership disabled or deleted
I own The Sims 4 on EA PLAY, also 99 addons to it, while starting the game from desktop message "Game ownership disabled or deleted" appears. I've already tried everything: clearing my app cache, and every possible step in provided help article and NOTHING WORKS. Every add-on and also the game was purchased via EA Play. I can't download or even repair the game. The only "fix" that works for me is logging on another EA account, repair the base game and then logginb back to my main account (that I have all DLC's). It's frustrating because I bought the game in 2014 on release date and now it seems that I don't have the base game on my library. Please, help me.alisonghisio52 minutes agoSeasoned Rookie8Views0likes0CommentsBug?
I have For Rent, and it said there was a ghost in one of the units. I go to the unit, and I see I have 7 Hours to complete the event. I went to confront the ghost that was in the yard. Once I did that, it ended the event and told me I did nothing to help.....so my rating went down?? I was in the middle of doing it with 7 hours left. Am I doing something wrong?8Views0likes0CommentsLaptop storage is acting as if the sims is downloaded however I cannot open it
I tried to re-download the sims from the EA app while having sufficient storage. The download never completed for reasons I am unsure of however after cheking my available storage I realised that I had a lot less than before. So my storage is acting as if the sims is downloaded on my laptop, or atleast partially downloaded, however I cannot open it or try to download it again. I really don't know what's happened and I wouldn't even know where to start with trying to fix this issue, so any help would be appreciated.12Views0likes0CommentsLagging
I have had sims 4 for a while now. I used to have multiple mods which never affected the gameplay. I have recently disabled all of my mods and the game was working fine. However the last 3-4 days, its taken about an hour of real life time to get my sims to do anything. They get stuck when I demand they do the most simple tasks. The issue today, is my sims will not do anything. They are stuck, doing nothing. I have troubleshooted the game, restarted it, reduced my graphics to the lowest possible setting, got the simulation lag mod - and nothing is working. The game is unplayable. I have loads of expansion packs which if this cant be fixed, I demand a refund from. I recently bought a bundle, and if I cant play it, then I demand my money back. I'm fed up of constantly having trouble with the most simple of tasks, its making the game a drab one to play.4Views0likes0CommentsLoads to main menu, won’t let me play
I can not get into my sims to play. I can go through the main menu even to the worlds but I can not get into my household to play. I’ve tried removing all of my cc and mods, fixing the sims, updating my laptop, restarting. This has to be a new bug.peachykiins6 hours agoNewcomer22Views1like0CommentsEA and Steam
I have recently connected my EA account to my Steam account. My hope was that I would be able to play Sims4 with all my DLC from both the EA account and the Steam account, but unfortunately it did not work out. Now I can only play my Steam DLC. I have way more DLC on my EA account. I can't seem to get my DLC from EA to work. It says it is installed. I need help. Worst case scenario I would be fine just getting all my EA DLC back and just eat the 20 dollars I spent on DLC on Steam. Please help! Thank you!14Views0likes0CommentsMy Sims won't load up past the opening sims 4 animation.
I recently started having a problem in the sims where my game simply won't load up. I don't have very many mods, but I thought the ones I had could be causing the issues, so those were the first to go. I deleted all of them figuring I could just build my folder back up when the game was more stable. However, this didn't work. No big deal I deleted the game and re-downloaded it, thinking it was my PC acting up. Nope, still didn't work. Finally I watched a couple videos, tried repairing my game, tried advanced launching into "-dx9", deleted EA all together, redownloaded it onto my computer, deleted and redownloaded the sims 3-4 times, the works. Just to get stuck on that animation screen and then for my game to close back onto itself and bring me back to EA. So what could be the issue? I've tried everything I can imagine, but nothings working, and this has been days on end. PLEASE HELP!!AnimatedTea24 hours agoNewcomer14Views0likes0CommentsIt has been a year of "fixing"...
I have been trying to fix this For Rent problem since last year and this is my last resort… I've been having this bug in The Sims since the pack came out where I can't build Apartments anywhere outside of Tomarang (It won't even give me the option to change a lot into an apartment lot!), this also includes the base three worlds. I've tried practically every trick in the book, disabling and reenabling CC, updating all my CC, clearing my cache file, And the other cache file for images… The only thing that I haven't tried yet in fear of losing everything is deleting and redownloading the whole game. But recently, as of today, I kind of figured I should try to delete the For Rent pack itself and redownload it! But when I went into EA and tried to delete it, it won't let me and it says that I have to manage it through Steam but it doesn't even have a Steam icon. Then when I went to Steam to see why it didn't even show up, It shows the pack as if I don't even own it and wants me to pay the full price for it… My issue is that I already paid for it so why is Steam asking me to pay for it again when I linked my EA account to my Steam account? I even have the pre-release items 🙁 At this point, if I lose those three items, I don't even care anymore as long as I can play the thing I paid for! LOL PLEASE HELPJazaLuv3 days agoRising Newcomer22Views0likes0CommentsEA Removing Purchased Content
I don't know if this is the best place to put this but is anyone else seeing purchased content being removed from their game? I have purchased everything except the Business & Hobbies, and I have purchased most of them as soon as they came out - though some were packs I waited on until I could acquire more of them rather than do micro-transactions. It started with just Urban Homage and Grunge Revival a few days ago. Now I'm missing 12 total. The Sims 4 Werewolves Game pack The Sims 4 Vampires The Sims 4 My Wedding Stories Game Pack The Sims 4 Strangerville The Sims 4 Tiny Living The Sims 4 Vintage Glamour Stuff The Sims 4 Toddler Stuff The Sims 4 Sweet Slumber Party The Sims 4 Storybook Nursery The Sims 4 Urban Homage The Sims 4 Grunge Revival The Sims 4 Throwback Fit Kit I put in a support ticket, including the order numbers, but then they said it could take 24 hours for your content to appear, even though I've had it for months now. Then they aske for a ton of stuff - console or platform, email address, platform user name, missing content, time and date of purchase, the time zone I live in, my 'region" (whatever that is), a proof of purchase, and the code for my content. So...very unhelpful, since all the missing content was bought through the EA App... Anybody else seeing purchased content disappear like this?28Views0likes0CommentsObjects causing game to crash
RESOLVED I have in the past seen people having issues with their cabinets crashing their game. I tried adding "dx11" and "dx12" to the "Advanced launch options" box - but with no results. My game keeps crashing when attempting to place certain items. I have seen this with a few specific objects including some showers, some beds, and currently most or all cabinets. I understand that the DxDiag file may be useful, so that should be attached here. RESOLVED: After a few hours of looking through my things, I noticed that my DxDiag still had issues with sims crashing due to running on dx9. I did my research and figured I should've written "-dx11". It seems to work now.annevillum8 days agoNewcomer27Views0likes0CommentsHome screen visuals break when exiting the game with no current household
I have a build world where there are no sims currently in my played households. When I exit the save, the home screen resets to the default sims (which is fine) but the visuals appear to have the household name/funds as glitched-out overlapping wwwws (see attached). Does not interfere with the functioning, just strange.happyrock559 days agoNew Spectator16Views0likes0CommentsEA, Sims downgrade.
Ever since sims transferred to EA games, it is all a MESS. I lost all off my sims 3 games. I had almost all expansions packs, just needed like the last few. They all got lost/deleted when transferred to EA. But don't worry they have ''investigated'' the issue since 2018. All progress and money down the drain. So insted I started playing the sims 4. But it is filled with bugs and glitches insetad. Bought a new expansion last month. Can't even play it because of bugs and glitches. The respons from EA help? Nothing. Feels good knowing you can't get help. What am I even spending my money on? Air? EA help never seems to actually help, in my experience.Snuttipurpan10 days agoSeasoned Newcomer14Views0likes0CommentsGame doesn't recognize downloaded content
I have over 70 downloaded content for the sims 4 and the game isn't recognizing it while I am in the game. I have unistalled the game, reinstalled it, cleared the cache, and repaired it several times. There is no custom content or mods in the game. The EA app recognizes that I have downloaded content before I launch the game but after it launches and I go to play only base game items and worlds show up. There is no option to unistall expansion packs either. I can pull up the option to manage add ons but that is all I can do. It is disappointing because my 9 year old enjoys playing plus money down the drain....AmourVie201611 days agoRising Newcomer14Views0likes0CommentsGame won't start
Hi, my game won't start. It gets too the loading screen, and I get a pop up about changing by 64 bits to 34. Normally it just let me skip pass it and x out of it. But as of today, every time I try to go into sims 4 it gets stuck. I can't X out the game nor can I get pass the pop up anymore. It was working fine all last night. I played all day.NALA55011 days agoRising Newcomer9Views0likes0CommentsSims 4 Game Completely Ruined after installing the Sims 2
Australian user here. A few hours ago I purchased and installed the The Sims 2 on the EA app on my Acer laptop. It didn't launch or anything and after an hour of trying to launch, I asked for a refund and the game was uninstalled in EA. I tried to launch The Sims 4 to play and it won't work AT ALL. I've tried repairing the game a dozen times, deleting all mods, uninstalling/reinstalling the app and The Sims 4 altogether and restarting my laptop. Nothing. Messages pop up saying VCRUNTIME140.dll and MSVCP140.d11 was not found. I have no idea what this means and am not tech savvy. I've already tried following links posted in other threads on here to find and install these but I don't understand. The Sims 4 was working fine until I purchased and installed The Sims 2 and I'm really frustrated just trying to get 4 to work. Can someone please politely dumb down how I can get the game up and running again. Cheers!el_petoria12 days agoNewcomer22Views0likes0Comments