The Sims 4 Won't Launch
Hi. I bought a bundle including Cottage Living on Steam on August 4th. The game worked fine that day and yesterday morning. I tried playing again yesterday evening and it hasn't worked since. The game will open, it allows me to press "resume" but will not load in the game. I get a pop up saying the Sims 4 isn't working and Microsoft will let me know if they find out what the issue is. I have removed mods, updated my drivers, ran every diagnostic test I could think of, and it still won't work. I am very irritated because I spent $50 just for my game to break. Basically, I need to know if this issue needs resolving or else I will have to refund myself for what was recently bought. It also doesn't help that EA hasn't provided any technical support help at all. You're just supposed to click through summarized "issues" rather than being supplied with an email or phone number to where you can talk to an actual person to solve the problem. It says there's a chat option but then proceeds to not supply that either no matter where I go on the EA help page. Saying I am livid is a HUGE understatement.50Views0likes1CommentError Files
So, there is a problem with my actual files inside The Sims 4 folder in EA. Its not specific folders that have errors, sometimes its the Saves, Thumbnail images, Lastexception, etc. My game is still working as it should but i have had to take all my mods out, reset the game and folder, unistall the sims multiple times, unistall EA/ Epic games, and theres still errors. Im not sure of what the problem is and id like some guidancegame not letting me update
So I havent played the sims since before the newest update, and when I try to update it, it says the update has already been completed, but it also says that I need to download the update in order to play. So I've clicked it, and it doesnt do anything. Its not letting me play without updating, and its not letting me update. I've tried closing it out, I've tried uninstalling, but it won't let me do that either. Please help.Julez37282 months agoRising Newcomer37Views1like1CommentSims 4 not launching
Greetings! I hope everyone is doing great. I just wanted to notify that I haven't been able to play since the Lovestruck EP was released. I have tried everything from restarting my computer, clearing cache, researching on forums and videos, even uninstalling the game completely and reinstalling it with no positive results. I was able to communicate with members of the EA team and I'll be waiting for a solution for everyone who's been going through the same issue.932Views11likes14CommentsMy packs and kits wont show up
So I haven't played sims in a few months and I wanted to play the game and check on things but when I tired to play on of my main saved files with about six packs/ kits but it told me that I would have to purchase the packs that are in that save file. I was wondering if anyone has delt with the same problem/ knows how to fix this because I have quite a few packs I would like to use lol. Thank you!LailaRJ162 months agoRising Newcomer23Views0likes1CommentCan’t get on my game
I tried to launch my game and it told me I couldn’t launch bc of a file issue and told me the game needed to repair so I did that, however it has not repaired for the last few minutes, usually it’s faster and the repairing stops now n then saying error idk what to do or what’s wrong with it, it worked well yesterday so idk plz help if you can’57Views1like3CommentsAlt+Tab not working
When I needed to get on the internet while playing my game on Windows PC, I was able to "alt"+"tab" to get there. Now, when doing so, it continues to stay on my game. Even when I hit the keys for task manager or windows. Did the shortcut keys change?monjr83022 months agoRising Traveler144Views0likes6CommentsSims 4 not launching properly
Since the Lovestruck patch update, my game has been behaving strangely.. As in, I can't even play it. When I try to start my game through the EA app, it appears to have launched even though it clearly hasn't. It shows up in my task manager as a background process for some reason, but I can't see the actual game nor switch to the tab. I took out my mods folder too so it couldn't be faulty CC, restarted my computer, repaired the game on the EA app twice, deleted the cache and all that -- but so far, nothing seems to work. If anyone has some more tips, or just info on wether it's even an issue from my end or from EA, it would be much appreciated. Because I'm seriously lost here :(Vennce2 months agoNew Novice187Views2likes4CommentsCAS Never Stops Loading
Ever since the July 23rd update I've been having issues with my CAS loading. It stays on the loading screen and doesn't enter into CAS no matter how long I wait. I've taken out my mods and it fixed it for a while, but it recently started happening again and I'm not sure what to do. CAS is completely unplayable, and I can't access it no matter what I do.jgaleano012 months agoRising Newcomer49Views1like1Commenterror 000008:0000008c code then crash
I get the "sims delivery failed" error 0000008:00000008c and if i go to "load" instead of resume it says the save failed error code 22 I have: uninstalled and reinstalled EA app and the Sims 4. same problem so then I backed up the sims 4 file from Documents/electronicarts/the sims 4 Put the Back up folder on my desk top and renamed it Deleted "The Sims 4" from Documents/ElectronicArts/The Sims 4 file Restarted my Computer Launched Sims 4 to see if it was any of my saved files causing the problem Same problem the "Sims delivery failed" message pops up with error 0000008:00000000008c but now it wont even let me click on it, the game crashes a few seconds after opening and closes out. HELP!!!IyamUHnoob2 months agoRising Newcomer42Views0likes2Commentshelp!
ever since the pack release CAS has been extremely laggy for me. opening CAS from the main menu is almost unplayable, menaing it is near impossible for me to start a new save, and opening cas from live mode or manage worlds crashes my game. I do have a pretty bad computer, so if that's the entire issue I would understand, but everything worked perfectly fine before the pack released so I'm finding these sudden problems strange. I probably should have made a post earlier but I didn't so I'm doing it now. I bought the game from steam, all of my packs are from steam except Fashion Street Kit, Horse Ranch, Jungle Adventure, Luxury Party, Outdoor Retreat, Romantic Garden, Snowy Escape, and Toddler Stuff which all say they are managed with the EA app but I know some are from the one bundle from Epic Games. I have EP01, EP02, EP03, EP04, EP05, EP06, EP07, EP08, EP09, EP10, EP11, EP12, EP13, EP14, EP15, EP16, GP01, GP02, GP03, GP04, GP05, GP06, GP07, GP08, GP10, GP11, GP12, SP01, SP02, SP06, SP07, SP09, SP12, SP13, SP14, SP16, SP17, SP18, SP46, SP49, SP25, SP29, SP33, SP35, SP36, SP37, SP39, SP40, SP41, SP43, SP45, SP47, SP26, SP34, SP38, SP42, and SP44.29Views0likes1Comment- spamashaela2 months agoSeasoned Novice40Views0likes1Comment
Sims and EA just erased progress of my game!!
so i just updated the game to the most recent patch and stuff and i open the game and the last progress i see is from may 25, 2024... ea app says i last played sims 4 on july 1, 2024... ea and sims erased most of my progress from my external hard drive and my internal computer hard drive i don't think that is legal in any way and i'm so pissed because i want it back and it won't let me have it back even when i try to restore it says the last saved progress is may 25, 2024 which is incorrect HELPbluetvpaz2 months agoSeasoned Newcomer88Views0likes5CommentsSims 4 Can't Download Latest Updates
I've been trying to download this dang update since lovestruck came out. I love the sims but holy, ea needs to get it together because it's just broken update after broken update and then broken packs. Anyway, I keep getting an error saying something went wrong. When there is no error, the progress bar (doesn't even get to the actual download, it gets stuck on preparing) the progress bar jumps from 6% to 80% to 30% back to 2% etc before eventually giving me an error or just getting stuck for up to 24 hours before crashing. I've moved my mods out, tried clearing the cache, tried repairing it (That had an error too before it got to finish). i've tried each of these (Except for the mods cause y'know) multiple times and it just doesn't work. Anyone struggling with the same? Seems like lots of people are having problems with the update, so hopefully this will be resolved shortly.140Views4likes6CommentsSims 4 Growing Together Game Pack not downloading
I have been trying every few months since it has come out to download it even cleared out my mods folder and done a clear cache of ea nothing seems to be working and ea wont reply to my cases I have tried to make, I really badly need help as it keeps saying 'there's a problem with your download. something went wrong during your download. Give us a few minutes, then try again.' I have been trying this about 100 times since the game pack first came out please help.22Views0likes0CommentsGame crashing when loading lots
For about a month my game has been crashing whenever I try to load into a household or even an empty lot. I get the loading screen and then it just completely exits out of the entire game. I can use CAS and navigate between worlds normally, except when hitting resume instead of loading a game. I have tried repairing the game, uninstalling/reinstalling, creating another save (same problem), clearing the cache on the EA app, and using DirectX 11. My computer is old but meets the requirements for the game. I'm not the most tech savvy, but I truly don't know what to do. I did notice it started happening after I downloaded a kit expansion (can't recall which precisely). I do not use CC so it's not that. Any help would be super appreciated!SheBiscuit272 months agoSeasoned Newcomer191Views0likes4CommentsHORSE expansion pack not applied in game
help. ive purchased a bundle package including the horse expansion pack, the tiny living pack , and the cat and dog expansion pack. However when i go to launch the game everything seems to work fine EXCEPT i do not see any content related to the horse package. on my Sims4 homescreen it does not even say i own the horse expansion pack . but i do!! I have my receipt proving it was included in my BUNDLE. Do i need to uninstall The Sims4 all together and then reinstall... could there be a corrupted file within the download .. i really need this figured out please :(15Views0likes1Commentcan’t even open the game
is anyone else not even able to launch the game?? i’ve been trying for over 24 hours at this point even though my game was initially fine after downloading the update. even after clearing cache, checking for corrupted files, checking steam, etc. when I try launch the game through my desktop shortcut, it will open EA, show a loading bar and say “preparing game” but then it just crashes, no error message or anything. I just paid for a bunch of new add-ons and i’m getting so annoyed I can’t even access themSolved133Views3likes3CommentsSims 4 and windows 11
Do any of you know if the Sims 4 is compatible with Windows eleven. How about mods and CC?SolvedZiafar2 months agoSeasoned Traveler84Views1like2CommentsCan’t enable mods after update!
I haven’t been able to re enable mods since the update. I’ve tried restarting the same, restarting the computer and repairing the game, but still when I click enable mods restart the game it’ll still stat the that mods are disabled! Is there way to fix this? Or do I need to uninstall and reinstallBecccbox2 months agoSeasoned Newcomer120Views0likes1CommentCan't download the new Lovestruck Pack
I have cleared my mods file, checked to make sure all game updates are installed (they are) and I know for a fact that I have ample room on my PC to download the extension. I get to the 'preparing' portion of the download tab and then it gives me an error code. I have restarted my PC, retried the whole process of downloading the pack from the start, and have closed and restarted the app (which in itself is buggy as is) multiple times. Starting to regret wasting 40+ dollars on this pack if the downloading of it is this glitchy. I am now extremely worried about the pack itself and if it's even playable if I can ever get it on my PC.Basilo11462 months agoSeasoned Newcomer770Views6likes22CommentsThis is insane
I purchased the new sims 4 pack and since then I haven’t been able to play sims 4 on my pc . I have updated all my mods. I also tried to launch game with no mods. My game keeps getting stuck at the loading screen, so I have to force close. I did the new update and even uninstalled all my sims ; and redownloaded. We have to get this issue together. I play sims all days and this isn’t it ! We need to fix this asap. Is anyone else having problems launching Sims 4 on PC ?Permissions issue with sims 4 repair
I am really fed up of all the problems with my game now. Yesterday I had a notification from EA saying that my game needed to be repaired before I could play. I repaired the game and it kept getting stuck at 60% and then would come up with a permissions error. I had a look at the forums online and it said that the best thing to do would be to reinstall the game. I did all of that, now today I am having the same permissions error! Somebody help me pleasee!270Views0likes1CommentAdd-Ons missing
Yesterday my game worked perfectly. Today I opened EA and started Sims. Main menu tells me that I don't have any of my expansion packs, kits, etc. I have tried using the repair option on the EA app, restarted the game and my computer multiple times. I backed up and reset. Not sure what else to try.Solved80Views1like2CommentsSims 4 can pick up documents folder for Mods
Hello guys! After the update for Lovestruck I have had so many issues with my computer not being able to read or register my EA folder. I dont know what to do, I've uninstalled and reinstalled my game and the EA app to troubleshoot at least 5x each within the past 2 days. I dont know what to do. Is it that it wont download properly? Is it my computer? Should I factory reset? I'm at my wits end and all I want to do is play my game and stream! I feel so helpless! What can I do? An added note for you, before the update, I had my game downloaded to an ssd and it worked fine. Help me please!BigTenny2 months agoRising Newcomer37Views1like1Commentsims4 updates
lately, every time I try to open the sims4, it makes me update, even though I just updated the day before. today, when I clicked on the download tab to view progress, it showed several expansion packs, saying I own them when I know I don't, because they're ones I've been debating about purchasingsppnz2 months agoSeasoned Newcomer68Views1like3CommentsSims 4 Lovestruck Not Working
I just got the love struck pack and none of the new content is loading and I can’t use my sims phone anymore. I also can’t look at jobs just a blank screen gets pulled up. I tried contacting ea multiple times with no response. I also cleared the cashe and still have all the same problems.AlyssaAnne06272 months agoSeasoned Newcomer417Views1like3CommentsEA app and The Sims 4 won´t launch
Hi everyone, I have this issue since today where I can´t open the EA app and The Sims 4 at all. When I click on the EA app nothing happens, same with the Sims. I tried restarting my computer but that didn´t help. When I restart the computer, the EA app tries to load but only a small white square in the middle of my desktop pops up, but that´s it. Then when I close the white square, the EA app becomes completely unresponsive when I try to open it again. Not even the white square shows up. Thanks in advance for any help!Solvedkarolidvo2 months agoSeasoned Novice768Views5likes16CommentsUpdate ruined my mods.
Before you guys say "No, your mods are the problem", that isNOT the problem. The problem is that I enter my game and The Sims 4, as per usual, disabled my mods. We all know they will tell you to re-enable them, so obviously, I do! I restart my game, launch it. "Mods disabled". So, by now I'm like "Okay... THAT did not work" So I try again. I do this about 10 maybe more times, and still nothing. So, I wrote a complaint to the thing place IDK, just to find out my account data got erased on that website and no complaint? Anyway, I'm currently making a Sims household to upload to the gallery (I make BFDI households with no CC, currently working on The Losers! for those who understand) I hope there is a solution or that it's a bug and it'll get fixed, but no one else seems to have this problem AND their mods are actually WORKING. Have a great day/night!SolvedRGGAMING20122 months agoRising Traveler79Views2likes2CommentsSims 4 not working!
Since the update, I can no longer open sims. Ive repaired the game in the ea app, ive also repaired the ea app. Ive uninstalled and reinstalled both the ea app and the sims 4. When i try to open the sims it comes with an update is required to launch this game. Please visit the game hub to begin your update. Any ideas??Rchamberlain19912 months agoRising Newcomer142Views1like1CommentSims 4 saves are gone, EA app is broken.
To start, after I finally got the EA app to let me open the sims 4, all of my saves were completly erased. In addition, after closing the game to try and restart it, the EA app refuses to believe I have closed it, so I have to keep restarting my computer in order to get the EA app to listen to me. But, once I enter and exit the game, the same thing happens.69Views0likes1CommentSims 4 not opening
It has been like this for the last 2 months (I AM DEAD SERIOUS.) And for the love of me I cannot find a way to fix the issue, deleted ccs, reset the game, I even went and deleted both ea and sims 4 and then re-downloaded. Cleaned my library said fix the game I tried to contact customer service but that didn't helped and tried to put a bug report but for god's sake it doesn't send and it keeps giving error, today I tried to open ea one last time to see if sims 4 works but now ea also won't open! It gives me a blank screen. But more details: I open sims 4, it works perfectly fine. It downloaded as usual but when it comes to downloading the main menu it closes, no error or any explanation just straight up closes and doesn't open. Actually, now it doesn't even open, I waited 10 min but both ea and sims 4 didn't open. If I cannot fix this I am genuinely gonna leave this game.56Views0likes1CommentMissing all purchased items
Over probably ten years I've purchased hundreds of dollars worth of expansion and game packs and now they all show as unowned and support has done nothing to solve this just keeps getting transferred to different people who do nothing and give no advice. I have checked every email address I have had and nothing is there. The only thing support did was ask for my email and then try to close the case without solving anything. I am beyond frustrated, I have done all the troubleshooting and uninstalled and reinstalled the game multiple times. I have no receipts because most of it was purchased 2 years or more ago. My best guess is that everything got lost switching from origin to EA play but it is ridiculous they lost hundreds of dollars of content and won't do anything to fix it besides sending people to a forum.21Views0likes1CommentEA won't/can't launch
I have restarted my computer, restarted the EA app, & I keep getting a pop-up that says "Background Services Crashed". It says to click yes to start a manual update. I did that twice & nothing pops up. I just keep getting the same message. I was playing The Sims 4 fine yesterday with no issues even with the base game update. I log on after seeing Deadpool this evening (wonderful movie - super funny), so I can download the new Lovestruck pack since I pre-ordered it, & it won't let me download. I have the space & everything.... I went to click download & it just does nothing. That's when I started restarting the app under "help" in EA. But the app or game won't launch at all right now. I've never had this issue before, so I am upset I can't start the new game. (YES I already uninstalled mods / cc & that did not do ANYTHING but make me more upset that I wasted time moving them) Anyone else having the same issue & know how to fix it? Thanks! :) EDIT: There was a forum on how to change my computer settings that fixed the issue! The game is running fine now.142Views0likes2CommentsBought Lovestruck (non-preorder) but don't have it?
I purchased the Get Dating bundle which includes the Bowling & Movie Night stuff packs that I already have- I figured if EA had done a proper job you could buy the bundle without issues even if you owned some of the packs- because I wanted Lovestruck and Simtimates. I also added Fitness Stuff. The purchase went through smoothly, but only Simtimates and Fitness Stuff registered in My Packs and were available for download, which is very alarming since I definetely just paid the 449SEK in the deal that unlocked Lovestruck. So, what might be up? All issues I've seen have been related to preorders and the release date changing, or download, but mine is legitimately about the economic rights to the pack itself. I do play with a ridiculous amount of mods and CC, but this should not at all affect the EA app's recognition of pack ownership.Solved95Views0likes2CommentsCats and Dogs Pack wont install
I was playing around with sims earlier yesterday when my Cats and Dog pack wasnt installed. Even though i had it the night before this happened and it was working just fine. I go back into EA to install it and every time i try it constantly says Unknown Error Occurred. I've cleared my cache, Uninstalled every pack i had and tried to reinstall, Restarted my computer, Taken out mods, Repaired my game and even repaired EA. Nothing worked, please help i just wanna play sims. ☹️kayladeonna2 months agoRising Newcomer29Views0likes2CommentsSims 4 broken won’t open
Hi my sims 4 has been broken for a week now the game won’t open as it says update required I have uninstalled both ea and sims 4 repaired the app cleared the cache and yet the game won’t open it was working on offline mode for a day but then completely broken again I’m at a loss and don’t know what do do33Views0likes2CommentsThe Sims 4 Lovestruck not showing in ea app
I purchased the preorder, activated the key and nothing, no download, no expension pack. When I start the game, it tells me I already have that expension but nothing from it is showing in my game. Anyone has the same problem?casualchoice2 months agoSeasoned Newcomer409Views6likes18CommentsSeemingly monthly launch failure
Hi - I had this issue exactly a month ago, and it took me uninstalling and reinstalling 4 separate times and repairing my sims collection 3 times to get it functional and fully installed again. I've been a loyal player since 2000, but the last few months at least have just been terrible. I tried to open the launcher, and it says that I do not have the launcher installed (I use the EA app and have been for a while, not Origin. Someone needs to check their code). I tried to open the game directly and it says that the shortcut has been changed or moved, despite me not touching it and no one else having access to my laptop. To reinstall several times and repair several times took about 10 hours last month; I am not willing to do this every month to play a game when I only have a few hours a week to sit down and enjoy them. How else do I fix this? EA quality control has absolutely gone down the toilet over the last few years, please get this under control before you lose all of your loyal, long-term players. I really love Sims and it's one of my go-to's, I would hate to have to cut it out over EA's cash-over-quality policies. Please see the attachment for error messages. One is what happens when I try to open the EA app, one is what happens with the game directly. I cannot open them from my menu either, everything is corrupted. I do not use any mods or CC, this is just game and expansions purchased directly from EA. The last fix I did took 3 days and finished on 6/20/24; I had a week and a half to play before life got hectic again and I was looking forward to playing today but came back to this again. It seems to line up with big updates since the latest expansion should be coming out soon, or already did come out. Laptop stats: Lenovo Pro 7 / Windows 11 v23H2 Processor: 13th Gen Intel(R) Core(TM) i9-13900HX 2.20 GHz Installed RAM: 32.0 GB (31.7 GB usable) System type: 64-bit operating system, x64-based processor Hopefully, someone has an answer or devs see this and come up with a long-term fix. Thank youking_eye932 months agoRising Newcomer34Views0likes1Commentcant update
Hii, My game needs to update but it just won't update i reported it but was hoping to get some answers due to wanting to play. when i go to update it jut pops up a error "something went wrong an unknown error occurred. restart the app and try again". i have cleared the cache and restarted the EA app like 5 times in the last two days. any ideas?48Views0likes2CommentsNot working!!!
I noticed since the updates I have not been able to actually play. Whenever I entered to play, it begins to download the game all over again and I have to wait for the updates then restart the computer again. I do that, I enter EA and go to my library where it begins to download Sims four again. It’s on a loop. Please help merosebud_76262 months agoRising Newcomer26Views0likes1Comment