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I lost my game data- How do I restore?
Sometime yesterday I was having a problem with my Sims 4 game. I would try to go onto the game but my PC would give me the message “Unable to start, the file appears corrupted.” As one would do, I researched how to get my game to load and came to the conclusion that it was probably an issue with my cache. I cleared the cache for the most part, and then started patching the game. (I use Steam to launch the Sims so I went through the “Verify integrity of game files” process.) Now I’m not a super tech savvy person, so I’m not sure what exactly when wrong along the way but I followed exactly what it said to do on a forum I found. So when I go to play the Sims 4 this morning it takes me to the Main Menu, per usual. However, it only gives me the “new game” option and won’t let me retrieve the game I spent 200+ hours on. It launches perfectly fine now, but like I said, my game is gone. What did I do wrong along the way? Is there anything that can be done to retrieve my game?Solved47Views0likes2Comments
The never-ending loading screen
I recently bought a brand new laptop and reinstalled the whole game from scratch on it. The loading screen just stays on forever and eventually I have to open Task Manager to get out of the game. I've read other threads about this issue and have followed a lot of the advice there. I don't have any mods installed. I've deleted the thumbcache file, totally deleted OneDrive from my computer (not that I ever even activated it on my new machine), turned off various gaming settings in Windows, repaired the game through the Origin app, and completely removed and reinstalled everything twice. I have no idea what else I should do at this point. I'd love to hear any ideas. Thanks.Solved116Views0likes4CommentsMissing Big November Update
My game never received the big November update that was supposed to drop on 11/04/25. It's strange since I have the Deck the Palms login event. I do not have any mods or CC installed and I play on PC. I have tried restarting the app, clearing my cache, and repairing the game. It doesn't show any new Sim Deliveries/Updates. Is there anything else I can do to get this update?Solvedlouu_whoo137 days agoSeasoned Newcomer47Views0likes2CommentsPC Steam update stuck on version 1.115.216.1030
I have already updated the game to the latest version, but it is still showing version 1.115.216.1030. I updated the game via Steam. I own all packs except for the Adventure Awaits Expansion Pack. I use mods, but removing all mods did not change anything. I also deleted the GameVersion file located in: Documents > Electronic Arts > The Sims 4 Then I restarted the game, but the version number still did not update. Is it possible to update the game manually?Solvedtaffyan10 days agoNew Novice51Views0likes2Comments
Game Bleeding
Every time I play the game, it’s doing this weird bleeding across the screen thing not really showing everything but only showing about two or three things that’s bleeding across the screen. It’ll start out OK and it will continue into bleeding and freezing. This is completely without mods I’m not sure what to do after the repair and get a few times. I’ve uninstalled and reinstalled it back with no success so I don’t know what’s going on here or what to do or have to properly describe this weird blinking the games doing essentially. It’ll like do this little blinking like for acting right and little blink and start bleeding all over the place with things moving across the screen, I have pictures to properly explain what I’m dealing with at this time. Created a new save after taking out mods so I’m unsure. What do I do next?SolvedGoldGoddezz11 days agoRising Rookie104Views0likes7Comments
Sims 4 Unable to load
Hello - It seems that my issue isn't the same as some of the others on here, so I am posting separately. I recently bought a new laptop HP Omen and have been unable to load up sims 4. I have tried many things on these threads and also looking online with nothing helping. I also tried to see if it was EA application by downloading sims 4 from steam (I use this for my steamdeck) the issue is with the game itself. I also have no mods. I did add the launchers to my anitivirus as well as trying to turn it off for a short while trying, my drivers are also up to date. I have attached what exactly is happening as its hard to explain its just running in the background. *I've uninstalled and reinstalled multiple times with a complete removal Please if I could have some assistance to fix thisSolvedIEnevitable13 days agoNew Novice117Views0likes5CommentsSims 4 crashes every time, usually when im doing many tasks?
To clarify: My sims 4 game would crash when i zoom out too fast, or click on anything, or when the ui changes.. I have tried everything, updating my drivers and my pc.. mind you my pc is a beefcake and can handle far cry 6 like its nothing. At first I did have a bunch of mods installed, then I deleted them all, I kept MCCC, the game crashes still.. so, I uninstalled all my mods.. my game crashes anyway.. I've uninstalled and reinstalled my game, same thing... lowkey getting frustrated.. is there anything else that I could do to fix this?Solved59Views2likes5Comments
Sims 4 "unable to start, game already running"
I just updated my game today and to my surprise that's the error in getting this is a new install of the game no Mods folder or anything just base game install obviyid have to run the game To get the second Sims 4 folder but nope anyway I tried the solution form the puzzlezaddict's common errors solutions none worked I unimstalles and reinstalled my game I did repair it I factory reset my laptop recently I did follow the solutions but I see it's from three years ago I'm trying to find a more recent solution or help please the full notification is in the photo but it says: Unable to start: The Sims 4 is already running [ed35e0ea:29f00e76:00000000:18a1dd51] Can someone please helpSolved83Views0likes3CommentsCats & Dogs disk download help
Bought a disk copy of C&D off ebay and was expecting the code not to work so intended to install it with the disk itself. The file from the disk is saying that I do not have the base game installed, which I think is because I downloaded it from Steam. Any ways to make it recognise the steam file or should I just try to get a refund?Solved61Views0likes1CommentWon't let me play pls help
So basically The sims required an update like 2 days ago (probably because of the spongebob bundle) and so I updated the game as usual, but when I went to ''resume game'' it just put me at the manage worlds thingy, so i went to my household that I always play with and clicked the play button, but instead it took me to the ''home worlds'' or like the page it shows when you're travelling between worlds? I can enter CAS to create a new household to move in, and I can enter build mode for the city living lounge (my only expansion pack) but that's all. I've tried with multiple households but it doesn't let me play. On my latest attempt, it showed an error code: 122:502fc384:b7e315fb I tried looking trough the EA page but couldn't find this error code. Please someone help I don't want to lose my progress as I'm playing with a legacy save.SolvedHamp_2223 days agoSeasoned Newcomer93Views0likes1Commentgame won't open
game won't open when i click play, first it directly closed as soon as it opened, then it opened ea app instead of the game, and now it simply won't launch at all. i have tried removing EVERY mod, uninstalling the game, rebooting my pc multiple times, updating my drivers, making a clean folder and a lot of other weird technical stuff i've seen online, but nothing worked, i'm just feeling stuck and hopeless and most people i've seen online with a similar issue either have it fixed by removing their mods or just quit and never play again but i'm just really sad because i've only recently started playing again. game worked just fine this morning oh and there is no error showing or anything, it's just like i never tried to launch the gameSolvednopleaseguys27 days agoRising Novice370Views1like16Commentshelp with dlc on ea side.
hello i was wondering if someone could help me with knowledge of how dlcs work in the ea app. so i have sims 4 through steam. but i have to launch the game through steam and ea. i have some dlc bought through steam and some dlc bought through the ea app. now either this year or last there was a free dlc (get to work) that you could download through having ea play or xbox ultimate. now my question is this here. if I lose my Xbox ultimate do I lose the dlc i downloaded through it? I had Xbox ultimate but went to a lower level of it. when I updated my sims and loaded my save it said my get to work dlc was missing. so do i lose dlc if it was free while I had a subscription and can i get it back for free? or do I have to buy it for myself since i don't have Xbox ultimate with ea play anymore? but if i download it while its free is it mine forever or no?Solved40Views0likes2CommentsBest hardware for sims 4..?
Hello, currently I play TheSims4 on an 5 year old Laptop. This works only with no DLCs or small save datas. For larger save games I have big troubles with performance and also more bugs. I plan to buy a new computer or laptop next year. Can you tell me which is the best hardware for Sims 4 so far (with nearly all DLCs installed) and if a better/newer laptop could handle it or is an "normal" pc necessary? Many thanks for our help!Solved458c1c983daa2be431 days agoNew Traveler135Views1like6Comments
Game Constantly Crashes
I've gone through a lot of troubleshooting, only to still have problems. I have a NVIDIA GeForce RTX 4070 graphics card, and it's up to date. My computer is up to date. After troubleshooting for DAYS with the same issue, I resorted to removing my Sims 4 folder. Uninstalling and reinstalling the game entirely. I ran the game with FRESH files - no saves, no tray files, no screen shots, no mods, etc. Freshly installed game, fresh Sims 4 folder, fresh save, used whatever Sim came up in CAS, and played the game - meaning I also didn't use ANYTHING from the Gallery. After about 5-10 minutes, the game crashes. It doesn't matter what the sim is doing. Home Lot, Community Lot, doesn't matter. I even just let the Autonomy run, and it still crashes. I'm at my wits end. I own literally every single expansion, pack, and kit - have a gaming computer tha tcan clearly handle the specs, no mods, and the game still can't even run. I don't know what else to do. I shouldn't have these issues after completely uninstalling and not adding anything back in that could possibly be corrupted. Pure Vanilla. Any help at all is greatly appreciated! I've attached my latest crash report and my LE.Solvedravenbellebuilds2 months agoSeasoned Novice83Views1like3Comments
Reinstall to external drive can’t load saves/mods
I had to reinstall my sims 4 and my computer was getting full so I installed it to my external hard drive. It was installed through steam so the new sims 4 folder doesn’t show in an “electronic arts” folder like it used to. Don’t know if that matters but I can’t figure out how to get my saves, mods (etc.) back. I have tried copying them into the new “the sims 4” folder but that didn’t work. I also tried creating the “Mklink” and it said successful but when I open the game it’s still says “new game” only and not showing my saves. As for mods that folder isn’t showing up at all in the new location that sims was installed to. I’m kind of at a loss her as I only recently learned about backing up save files and whatnot.Solved61Views0likes4Comments
My Game keeps crashing when travelling to residential lots
My sims 4 game keeps crashing my my sims travel to residential lots. I have repaired the game, set the display type to windowed, and selected the DirectX9 graphics and still the same thing keeps happening. I use a PC for my games. I do npt have any Mods or CC. Why is this happening?Solvedodera12 months agoRising Novice80Views1like5CommentsLinking DLC Packs to Steam Deck?
I am a current Mac user and I have several packs downloaded for the Sims 4. The problem is, it takes up so much space on my computer and I feel like my computer is overheating every time I play the game (plus, I am a big fan of modding). I have been looking into getting a Steam Deck instead for PC gaming since I love the portability of it. If I download the base game for Steam onto the Steam Deck, can I still use all of the packs I have already purchased on my Steam Deck without having to purchase them again?Solved55Views0likes1Comment
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